Kaley Incarnato
Dover,OH
Summary
Dynamic hospitality professional with a proven track record at Olive Garden Restaurant, excelling in customer service excellence and reservation management. Recognized for enhancing guest satisfaction through effective communication and efficient guest flow management. Skilled in task prioritization, contributing to a welcoming atmosphere and seamless dining experiences.
Overview
5
5
years of professional experience
Work History
Host
Olive Garden Restaurant
11.2025 - Current
- Greeted and welcomed guests, ensuring a positive first impression.
- Managed reservation system to optimize table turnover and guest seating.
- Assisted in maintaining cleanliness and organization of waiting area.
- Coordinated with servers to ensure timely service for guests.
- Learned restaurant policies and procedures to enhance service delivery.
- Supported team during busy shifts by efficiently managing guest flow.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Buffet Attendant
Dutch Valley Restaurant
05.2023 - 07.2024
- Maintained cleanliness and organization of buffet area to enhance guest experience.
- Assisted in food preparation, ensuring freshness and presentation standards.
- Monitored food inventory, restocking items to minimize shortages during peak hours.
- Collaborated with kitchen staff to facilitate timely service for guests.
- Trained new team members on buffet setup and safety protocols for compliance.
- Assisted in maintaining health and safety standards throughout dining areas consistently.
Hospitality Aide
Park Village Nursing Home
01.2022 - 08.2022
- Assisted residents with daily living activities, ensuring comfort and safety.
- Collaborated with nursing staff to address patient needs promptly.
- Maintained cleanliness and organization of resident areas and communal spaces.
- Supported nutritional needs by serving meals and monitoring dietary restrictions.
- Handled challenging situations with empathy and professionalism, resolving guest complaints satisfactorily.
Dietary Aide
New Dawne Nursing Home
12.2020 - 08.2021
- Prepared nutritious meals following dietary guidelines and resident preferences.
- Assisted in serving meals to residents with special dietary needs.
- Maintained cleanliness and organization of dining areas and kitchen equipment.
- Collaborated with nursing staff to ensure timely meal delivery for residents.
- Trained new staff on food safety practices and meal preparation protocols.
- Implemented feedback from residents to enhance meal satisfaction and variety.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Education
Bachelor of Science - Marketing
Kent State University
Kent, Ohio, OH05-2027
High School Diploma -
Dover High School
Dover, ID05-2023
Skills
- Reservation management
- Customer service excellence
- Time management
- Communication skills
- Task prioritization
- Guest engagement
- Sales strategies
- Customer engagement
- Event planning
Languages
English
Full Professional
Spanish
Limited Working
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Enjoy hobbies that combine physical activity with outdoor exploration
- Gym Workouts
- Fashion and Style
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Pilates
Timeline
Host
Olive Garden Restaurant
11.2025 - Current
Buffet Attendant
Dutch Valley Restaurant
05.2023 - 07.2024
Hospitality Aide
Park Village Nursing Home
01.2022 - 08.2022
Dietary Aide
New Dawne Nursing Home
12.2020 - 08.2021
Bachelor of Science - Marketing
Kent State University
High School Diploma -
Dover High School