Kaley Lents
Lancaster
Summary
Efficient laborer with over 12 years of experience in providing excellent customer service and warehousing knowledge. Successful at meeting goals; recognized for quality. Looking for growth in soft skills and duties.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Supervisor
JCPenney
10.2023 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training and coaching to associates.
- Managed resource allocation through careful planning and monitoring of business and staffing needs.
- Analyzed department metrics and performance and reported findings to management.
Safety/Training/Security Supervisor
Newell - Yankee Candle
05.2022 - 10.2023
- Oversaw team of security officers and managed scheduling.
- Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries.
- Communicated safety performance and progress to management and employees to provide up to date information.
- Selected or wrote appropriate curriculum for specific course topics.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Instructed employees on OSHA standards.
- Produced training manuals, presentations and resources for enhanced learning.
Training Lead
Newell- Yankee Candle
11.2021 - 05.2022
- Writing and reviewing Standard Operating Practices (SOP’s)
- Assistance with problem solving and critical task(s) care
- Revision and maintenance of Training Matrix
- Checklist and Questionnaire creation and revision
- Involved in PEAK/LSO
- Secretary of the Safety Team
- Assisted with creation of JSAs (Job Safety Analysis) and procedure for the company
- Creation of PPE Assessment Form for the Pataskala branch.
Subject Matter Expert
Newell- Yankee Candle
03.2020 - 11.2021
- Implementing Locus Robotics
- Creating and processing UAT for modifications of WMS needs
- IBM Cognos usage and knowledge
- Power BI usage and knowledge
- Helping all departments in warehouse with training and production
- Problem solving and critical task(s) care.
Hostess/Server
Outback Steakhouse
05.2019 - 06.2020
- Greet patrons with a smile and provide great hospitality
- Quickly resolve issues, such as seating arrangements and unhappy guests
- Answer phone calls and direct them when necessary.
Wave Clerk
Newell- Yankee Candle
07.2019 - 03.2020
- Addressing work volume for warehouse production
- Knowledge and usage of WMS (Warehouse Management Systems)
- Knowledge and usage of Microsoft Office
- Assisting in Inventory Control department.
Shipping Associate
Newell - Yankee Candle
11.2018 - 01.2019
- Arranged, secured, and labeled boxes with speed and accuracy
- Lifted and moved heavy packages and equipment
- Worked long hours with no problem moving around.
Cashier/Concessions
Regal Cinemas
04.2017 - 02.2018
- Greeted patrons at movies and events; collected tickets
- Responded to guest questions about current facility events and future offerings
- Processed admission payments and provided tickets
- Complied with health and sanitation practices and procedures.
Cashier/Cook
Wendys
02.2013 - 10.2017
- Kept customer and food preparation areas clean and well-organized for maximum efficiency
- Took orders, prepared foods, and processed payments
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
- Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control
- Completed opening, closing and shift change tasks in full to promote store efficiency
- Worked to handle every customer need and build brand loyalty.
Cashier/Sales Associate/Stocker
Buckeye Room/ Cardboard Heroes
09.2011 - 02.2012
- Helped customers complete purchases, including processing payments and bagging items
- Updated signage to reflect current prices and help promote target merchandise
- Operated cash registers, scanners, and computers to itemize and total customer purchases
- Organized, cleaned, and maintained store to create inviting and warm atmosphere for customers.
Education
High School Diploma -
Central Crossing High School
Grove City, OH06.2014
Skills
- Performs well in high-demand, fast-paced environments
- Microsoft Office
- Excellent communication/presentation skills
- Training staff
- Synergistic attitude
- Exceptional at meeting goals or deadlines
- Attention to detail
Accomplishments
- Increased Newell safety audit score for site from 35% to 71% in less than 2 years
Certification
- OSHA 30
- OSHA 10
- Adult and Pediatric First Aid/CPR/AED (Red Cross)
- Raymond "Train the Trainer"
- Dupont "S.T.O.P" "Train the Trainer"
Timeline
Operations Supervisor
JCPenney
10.2023 - Current
Safety/Training/Security Supervisor
Newell - Yankee Candle
05.2022 - 10.2023
Training Lead
Newell- Yankee Candle
11.2021 - 05.2022
Subject Matter Expert
Newell- Yankee Candle
03.2020 - 11.2021
Wave Clerk
Newell- Yankee Candle
07.2019 - 03.2020
Hostess/Server
Outback Steakhouse
05.2019 - 06.2020
Shipping Associate
Newell - Yankee Candle
11.2018 - 01.2019
Cashier/Concessions
Regal Cinemas
04.2017 - 02.2018
Cashier/Cook
Wendys
02.2013 - 10.2017
Cashier/Sales Associate/Stocker
Buckeye Room/ Cardboard Heroes
09.2011 - 02.2012
High School Diploma -
Central Crossing High School
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