Kaley Madrid
Miami,TX
Summary
Highly organized individual with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
4
4
years of professional experience
Work History
Receptionist
Great Clips
04.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Swim Instructor
COM Aquatics
06.2019 - 06.2021
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Implemented proper safety protocols and emergency response plans.
Education
Certification - Phlebotomy
Midland College
Midland, TX08.2023
High School Diploma -
Holy Cross Catholic High School
Midland, TX05.2022
Skills
- Reminder Calls
- Greet Guests
- Document Control
- Organization and Efficiency
- Telephone Skills
- File Documents
- Information Protection
- Time Management
- Prioritization
- Customer Service
Accomplishments
- Completed 80 hours of clinicals at the Midland Memorial Hospital, West Campus, and Testing Center.
- Have successfully drawn blood from over 60 patients.
- Practiced PKU's, Blood Cultures, Butterfly Collection, and Venipuncture.
Languages
Spanish
Full Professional
Timeline
Receptionist
Great Clips
04.2022 - Current
Swim Instructor
COM Aquatics
06.2019 - 06.2021
Certification - Phlebotomy
Midland College
High School Diploma -
Holy Cross Catholic High School
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