KALEY MCLENDON
Valparaiso,IN
Summary
Ambitious and results-driven professional with extensive experience in management, client relations, and team leadership. Demonstrated success in enhancing operational efficiency, driving customer satisfaction, and managing large teams across multiple locations. Strong aptitude for technology and organizational skills, eager to leverage experience and skills to contribute effectively to a dynamic organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Performance Plus
09.2024 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
Housekeeper
Bluefish Vacation Rentals
05.2024 - 08.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Assistant Director
Alice's Inc.
04.2022 - 09.2024
- Spearhead resident goal achievement through personalized counseling, driving substantial client growth via weekly progress reviews and strategic interventions
- Manage comprehensive client records, including attendance, pass requests, and daily activities, ensuring accurate documentation and regulatory compliance
- Advocate for residents' needs, provide crisis intervention, and oversee medication dispensation, fostering a safe and supportive living environment
- Lead staff training and management initiatives, cultivating a cohesive team environment that enhances overall program effectiveness and client care
- Implement novel approaches to resident support and program management, continuously improving service quality and operational efficiency
- Developed comprehensive case management plans, addressing individual needs and promoting successful reintegration into society.
- Conducted regular staff meetings to improve communication, address concerns, and foster a supportive work environment.
- Actively participated in ongoing professional development opportunities in order to stay current on best practices within the industry.
- Promoted a culture of respect and accountability within the facility, fostering an environment conducive to personal growth and rehabilitation for all residents.
Area Manager
Club Clean
06.2023 - 05.2024
- Meticulously manage property maintenance, ensuring pristine conditions and guest satisfaction through thorough cleaning, linen management, and damage assessment
- Streamline housekeeping processes by efficiently executing daily work orders, optimizing task completion, and maintaining high standards of cleanliness
- Contribute to team success by accurately updating task lists, documenting property conditions with photos, and ensuring seamless communication across departments
- Implement creative solutions for property upkeep challenges, adapting to diverse rental spaces and maintaining Bluefish's unique standards
- Conduct thorough property inspections, identifying potential issues and proactively addressing maintenance needs to enhance guest experiences
Team Leader
The Mop Squad
04.2022 - 06.2024
- Led team operations, ensuring quality standards through rigorous inspections and strategic task allocation
- Implemented efficient supply management system
- Pioneered comprehensive training program for new hires, enhancing team performance and reducing onboarding time
- Streamlined job assessment process
- Optimized workflow for move-out and new construction cleans, significantly improving completion times
- Maintained consistent supply inventory
- Fostered team cohesion through motivational strategies, boosting morale and productivity
- Facilitated seamless communication among team members
Education
Addiction Specialist Certification Program - Addiction Counseling
Ivy Tech Community College
Valparaiso, INCertificate - management
Indiana Institute of Technology
09.2024
SOME COLLEGE - GENERAL STUDIES
Ivy Tech Community College
Valparaiso, IN05.2008
Skills
- Management
- Leadership
- Operational excellence
- Technical proficiency
- Interpersonal skills
Certification
- CPR and first aid
- Narcan training
- MAT
- Suicide prevention
- Domestic abuse
- Psych rehabilitatiom
Timeline
Supervisor of Operations
Performance Plus
09.2024 - Current
Housekeeper
Bluefish Vacation Rentals
05.2024 - 08.2024
Area Manager
Club Clean
06.2023 - 05.2024
Team Leader
The Mop Squad
04.2022 - 06.2024
Assistant Director
Alice's Inc.
04.2022 - 09.2024
Certificate - management
Indiana Institute of Technology
SOME COLLEGE - GENERAL STUDIES
Ivy Tech Community College
Addiction Specialist Certification Program - Addiction Counseling
Ivy Tech Community College
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