Kaley Osborn
Plano,Texas
Summary
Motivated Server with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to an office long-term. Practical Night Manager skilled in hiring, recruiting and training applicants for various store positions. Outstanding sales and product knowledge with success managing all floor presentations and flow of goods to sales floor. Motivational, goal-oriented and focused at all times.
Overview
6
6
years of professional experience
Work History
Server
Olive Garden Restaurant
09.2023 - Current
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Bussed and reset tables to keep dining room and work areas clean.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Administrative Assistant
Ward North American
05.2021 - 09.2023
- Assisted development and implementation of new administrative procedures.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Scheduled office meetings and client appointments for staff teams.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Collaborated with various departments to ensure smooth daily operations, resolving administrative issues as they arose.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Aided colleagues, managers, and customers through regular communication and assistance.
Assistant Night Manager
MOOYAH Burgers, Fries & Shakes
11.2018 - 04.2021
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues during night shifts.
- Conducted regular performance evaluations for night staff members, identifying areas for improvement and developing action plans accordingly.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Reduced staff turnover by cultivating a positive work environment through open communication channels and supportive leadership.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Developed strong relationships with guests by providing personalized service that exceeded expectations, fostering repeat business and positive word of mouth referrals.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
- Managed night audit procedures, verifying accuracy of financial transactions and identifying discrepancies for resolution.
Education
High School Diploma -
Plano Sr High School
Plano, TX05.2021
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Scheduling appointments
- File organization
- Proofreading
Timeline
Server
Olive Garden Restaurant
09.2023 - Current
Administrative Assistant
Ward North American
05.2021 - 09.2023
Assistant Night Manager
MOOYAH Burgers, Fries & Shakes
11.2018 - 04.2021
High School Diploma -
Plano Sr High School
Similar Profiles
Brandon NucamendiBrandon Nucamendi
Server at Olive Garden RestaurantServer at Olive Garden Restaurant
Emily AndristEmily Andrist
Server/Bartender at Olive Garden RestaurantServer/Bartender at Olive Garden Restaurant
Laney SmithLaney Smith
To-Go Server at Olive Garden RestaurantTo-Go Server at Olive Garden Restaurant