Summary
Overview
Work History
Education
Skills
Timeline
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Kaley Phillips

Maiden,NC

Summary

Dynamic Administrative Coordinator at Dentistry For Kids with a proven track record in insurance coordination and patient care. Expert in document management and time management, streamlining processes to enhance operational efficiency. Recognized for improving patient satisfaction through effective communication and attention to detail, ensuring families receive optimal treatment plans.

Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.

Overview

5
5
years of professional experience

Work History

Administrative Coordinator

Dentistry For Kids
06.2025 - Current
  • Insurance Coordination/ Verifying Benefits
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Present Treatment Plans to family's
  • Scheduled and uploaded OR cases for our doctor
  • Importing Xrays from Or to our current software
  • Reduced appointment times by streamlining processes and utilizing efficient techniques during procedures.
  • Coordinated with insurance providers to secure coverage for necessary treatments, minimizing out-of-pocket costs for families.
  • Contributed to the development of office policies and procedures that prioritized patient safety, comfort, and overall satisfaction.
  • Educated parents on proper oral hygiene practices for their children, leading to improved at-home care routines.
  • Created individualized treatment plans to maintain or restore oral health of patients.
  • Reviewed patient health history and performed checkups to assess current issues.
  • Consulted with other dental professionals to deliver best patient care.
  • Developed and implemented treatment plans for patients based on diagnosis.

CNA

Angles of Care Pediatric Home Health
09.2022 - 04.2025
  • Improved patient safety by performing regular room checks to ensure a clean, hazard-free environment was maintained at all times.
  • Demonstrated flexibility and adaptability by seamlessly transitioning between various units within the hospital based on fluctuating staffing needs.
  • Reduced fall incidents by regularly monitoring patients'' movements and implementing appropriate interventions.
  • Supported patients'' mobility by safely transferring them to and from beds, wheelchairs, or other equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • G-Tube Feeds
  • Special Needs
  • Followed directions of licensed nurses to administer medications and treatments.

CNA, Float Pool

Novant Health Huntersville
04.2021 - 05.2021
  • Assisted nurses with wound care procedures to ensure proper healing and infection control measures were followed.
  • Supported continuity of care by effectively communicating patient updates during shift handoffs with fellow CNAs and nursing staff members.
  • Enhanced the overall well-being of patients through assisting with personal hygiene tasks and grooming.
  • Contributed to a positive team culture by actively participating in staff meetings, sharing ideas for process improvements, and providing constructive feedback to colleagues.
  • Improved patient care by providing consistent and compassionate assistance in daily living activities.

Cna

Brian Center Health and Rehabilitation
07.2020 - 05.2021
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Education

High School Diploma -

East Lincoln High School
Denver, NC
05-2020

Skills

  • Attention to detail
  • Data entry
  • Time management
  • File organization
  • Document management
  • Team Player

Timeline

Administrative Coordinator

Dentistry For Kids
06.2025 - Current

CNA

Angles of Care Pediatric Home Health
09.2022 - 04.2025

CNA, Float Pool

Novant Health Huntersville
04.2021 - 05.2021

Cna

Brian Center Health and Rehabilitation
07.2020 - 05.2021

High School Diploma -

East Lincoln High School

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