Kaley Reklau
Platteville,WI
Summary
Dedicated customer service professional and solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for advocacy, developing relationships, and encouraging personal growth.
Overview
7
7
years of professional experience
Work History
Customer Experience Representative
BMO Bank
12.2020 - 08.2023
- Warmly greet customers and build professional, positive relationships
- Manage personal and business accounts and proficiently complete deposits, money withdrawals, cashier’s checks, money orders, check cashing, money transfers, loan payments, credit line payments, cash advances, follow safe deposit box procedures, and exchange foreign currency
- Competently use multiple programs and toggle between numerous platforms throughout the work day
- Verify customer(s) identification and answer questions in person or over the telephone to problem solve, or direct customers to other resources to better help their situation if necessary
- Cross-sell bank products that will benefit a customer’s financial situation, set customer appointments, and send internal referrals to bankers within the branch for lending appointments such as home equity lines, mortgages, car loans, business loans, etc
- Reconcile cash drawer daily without variances and balance vault under dual control daily
- Comply with customer confidentiality and bank security procedures, operations, and audits
Associate Banker
BMO Bank
12.2020 - 08.2023
- In addition to Customer Experience Representative responsibilities, also help customers deal with fraudulent activity, complete fraud disputes, and print new debit cards
- Enroll customers in online banking and educate customers on its features
- Meet with customers and assist them in opening or closing deposit accounts and disclosing the necessary account information
Host/Server
Red Apple Cafe
06.2020 - 08.2023
- Address needs of 6 tables of customers at a given time in a patient and positive manner
- Collaborate with all co-workers (managers, dishwashers, hosts, etc.) throughout the day to work as a team for greater organization and exceptional communication with customers
- Exhibit an ability to calculate numbers (bills, sales tax, making change, etc.) quickly in order to complete other tasks in a timely manner
Beverage Specialist/Sales Associate
Maui Wowi Of Greater Madison
12.2016 - 05.2020
- Execute closing duties by counting inventory, restocking items, balancing cash drawer, and reconciling daily sales of up to $8,000 with a manager to ensure numbers are accurate
- Manage teams of 3 to 4 co-workers in order to utilize group skills efficiently
- Establish flexibility to working in diverse environments, on account of operating at various events throughout Wisconsin
- Use communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Communicate with different populations of people and gain knowledge about cultural ideas and practices
Family Interaction Intern
Outagamie County Dept Of Health And Human Services
02.2020 - 04.2020
- Supervise scheduled visits between children and their noncustodial parents to provide a safe environment
- Transcribe thorough and objective case notes to communicate family interactions and observations to the Social Worker on the case
- Gain experience with Juvenile Justice by shadowing Social Workers and Home Consultants during Case Reviews and Intake Meetings
Club Leader- Intern
Extension Winnebago County: 4-H
09.2019 - 12.2019
- Demonstrate ability to plan activities and lead those activities
- Provide children with opportunities to learn about 4-H and develop self-confidence
- Gain knowledge about administrative aspects of organizations (such as 4-H) by attending Leader’s Board Meetings and Strategic Planning sessions
- Utilize office equipment in order to complete printing, binding and scanning projects
Student Volunteer- 4K Assistant Teacher
Webster Stanley Elementary: Lighted School House
02.2019 - 05.2019
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
- Coordinated with lead teachers to develop and facilitate youth-based activities in a fun and organized manner
- Presided over large groups of youth during recess to reinforce positive youth interactions and ensure a safe, secure environment
Education
Bachelor of Science - Human Services Leadership, Psychology
University of Wisconsin Oshkosh
Oshkosh, WI05.2020
Associate of Arts -
University of Wisconsin Fond Du Lac
Fond Du Lac, WI05.2018
Skills
- Active listener
- Exceptional communication skills enhanced through 8 years of customer service work and 4 years of undergraduate group projects
- Prioritization and time management skills developed from balancing education, work, family, friends, and fitness
- Disciplined and hardworking; maintaining a results-driven focus
- Patient and emotionally aware
- Customer data confidentiality and customer loyalty
- Experienced in Microsoft Word, Excel, Powerpoint, and Outlook
Fitness and Wellness
I dove into fitness as I ended high school and began college during the summer of 2016, and I instantly knew I had unlocked one of my passions! Throughout the years, my mindset around fitness has slowly shifted, becoming stronger and more well rounded as I tried different styles of training, learned from my own experiences, and extensively researched different styles of training and their benefits on my own. I continue to learn more every day and am thrilled to be beginning the process to become a certified personal trainer in September through the National Academy of Sports Medicine (NASM)! It is my biggest goal to work in an industry that I am truly passionate about and to share this passion with others.
Timeline
Customer Experience Representative
BMO Bank
12.2020 - 08.2023
Associate Banker
BMO Bank
12.2020 - 08.2023
Host/Server
Red Apple Cafe
06.2020 - 08.2023
Family Interaction Intern
Outagamie County Dept Of Health And Human Services
02.2020 - 04.2020
Club Leader- Intern
Extension Winnebago County: 4-H
09.2019 - 12.2019
Student Volunteer- 4K Assistant Teacher
Webster Stanley Elementary: Lighted School House
02.2019 - 05.2019
Beverage Specialist/Sales Associate
Maui Wowi Of Greater Madison
12.2016 - 05.2020
Bachelor of Science - Human Services Leadership, Psychology
University of Wisconsin Oshkosh
Associate of Arts -
University of Wisconsin Fond Du Lac
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