Kaley Sheffield
Jacksonville
Summary
Pursuing a role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator-PRN
Mayo Clinic
02.2025 - Current
- Handling emergency dispatch calls from all EMS systems
- Answered telephone calls to offer assistance pertaining the emergency department, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
Assistant Manager
The Puppy Play House
11.2017 - 12.2024
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Administered policies and practices in HR, compliance, safety and quality assurance.
- Mentored underperforming staff with service-focused initiatives.
- Coordinated work handoffs and schedules with managers.
- Addressed and resolved customer inquiries and complaints to restore satisfaction.
Surgical Medical Assistant
New Life Surgical Associates
06.2019 - 11.2020
- Participated in ongoing education opportunities to stay current with best practices in nursing assistance.
- Administered treatments, managed catheters and cleaned patients under direction of clinical staff.
- Transferred patients between beds, wheelchairs, and other locations.
- Reported changes in patient's condition to Charge Nurse.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
CNA
Memorial Hospital Jacksonville
04.2018 - 08.2019
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Delivered specimens to laboratory and returned to unit with reports.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues across disciplines.
CNA
Jump Start Pediatric Therapy Center
05.2017 - 03.2019
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
Education
Associate of Science - Nursing
Florida State College At Jacksonville
Jacksonville05-2026
Skills
- Time management
- Customer Service
- Staff Supervision
- Insurance Coverage Verification
- Patient relations
- Monitor vitals
- Verbal and written communication
- Maintaining privacy
- CPR certification
- Critical thinking
Certification
- CNA - Certified Nurse Assistant
- PCT - Patient Care Technician
- CPR & First Aid
- U.S. Army - Human Resources Specialist
LANGUAGE
English
Native
Timeline
Health Unit Coordinator-PRN
Mayo Clinic
02.2025 - Current
Surgical Medical Assistant
New Life Surgical Associates
06.2019 - 11.2020
CNA
Memorial Hospital Jacksonville
04.2018 - 08.2019
Assistant Manager
The Puppy Play House
11.2017 - 12.2024
CNA
Jump Start Pediatric Therapy Center
05.2017 - 03.2019
Associate of Science - Nursing
Florida State College At Jacksonville