Kaley Michelle Chang
Lake Stevens,WA
Summary
Dedicated and versatile professional with a solid foundation in both security and hospitality sectors. Graduated from Lakewood High School in 2022, equipped with strong academic background and a commitment to excellence. Demonstrated expertise in ensuring safety and satisfaction in diverse environments.
Experienced in providing exceptional customer service, anticipating needs, and ensuring satisfaction for patrons. Proficient in preparing and serving food according to established standards, maintaining cleanliness, and creating a welcoming atmosphere for guests. Skilled in handling closing duties, including securing the restaurant and managing cash transactions with integrity and accuracy.
Additionally, possess a proven track record in security operations, including handling money transactions, maintaining accurate records, and monitoring activities via video surveillance systems. Effective communicator with a collaborative spirit, emphasizing integrity, confidentiality, and adherence to legal and procedural requirements.
Combining a strong work ethic with a comprehensive skill set, I am poised to contribute positively to any team and deliver outstanding results in a dynamic environment.
Overview
1
1
year of professional experience
Work History
Server
Avanti Pizza & Pasta
Lynnwood, WA
11.2022 - Current
- Strong interpersonal skills to build rapport with customers
- Active listening skills to understand customer preferences and anticipate needs
- Ability to remain calm and professional in high-pressure situations
- Empathy and patience to address customer concerns effectively
- Problem-solving skills to resolve issues and ensure customer satisfaction
- Attention to detail to ensure consistency in food quality
- Time management skills to handle multiple orders efficiently
- Organizational skills to keep work areas tidy and well-maintained
- Trustworthiness and reliability in handling cash transactions
- Knowledge of closing procedures and protocols
- Attention to security measures for locking up the premises
- Communication skills to coordinate with team members for closing tasks
Dispatcher
Angel of the Winds Casino Resort
Arlington, WA
10.2022 - Current
- Handle money transactions and maintain accurate records.
- Provide exceptional customer service to casino patrons.
- Ensure a safe environment for both customers and employees.
- Create schedules for floor security officers.
- Monitor casino floor activities using video surveillance systems.
- Assist in investigations by providing footage as needed.
Education
High School Diploma -
Lakewood High School
Arlington, WA06-2022
Skills
- Cash handling proficiency
- Attention to detail
- Ability to reconcile discrepancies
- Strong communication skills
- Empathy and patience
- Ability to remain calm under pressure
- Conflict resolution
- Knowledge of security protocols and procedures
- Training in first aid and emergency response
- Time management skills
- Organizational ability
- Flexibility to accommodate changing needs
- Proficiency with video surveillance technology
- Ability to multitask and prioritize
- Analytical skills to identify unusual behavior or incidents
- Collaboration and teamwork
- Integrity and adherence to confidentiality
- Clear communication of findings to relevant parties
- Knowledge of privacy and legal regulations regarding surveillance
Timeline
Server
Avanti Pizza & Pasta
11.2022 - Current
Dispatcher
Angel of the Winds Casino Resort
10.2022 - Current
High School Diploma -
Lakewood High School
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