Kali Albright
Wauseon
Summary
Detail-oriented professional with a proven track record in customer service and event logistics coordination. Skilled in enhancing guest experiences and managing vendor communications, ensuring all event requirements are met. Committed to delivering exceptional service and fostering team collaboration in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Events Intern
Catawba Island Club
Port Clinton
05.2026 - Current
- Coordinated event logistics for member gatherings and private functions.
- Assisted in setup and breakdown of event spaces and equipment.
- Collaborated with team members to enhance overall guest experiences at events.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported less-experienced event volunteers.
- Managed communication between vendors and clients to ensure all requirements were met prior to the event date.
- Interned in special events planning for organizations.
Cashier
Walmart
01.2025 - Current
- Processed transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved issues promptly.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented best practices for cash handling, reducing discrepancies in transactions.
- Enhanced customer loyalty by providing exceptional service and personalized interactions.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Crew Member
Dairy Queen Grill & Chill
05.2024 - 01.2025
- Prepared and served food items according to company standards and customer preferences.
- Assisted customers at front counter and drive-thru, providing prompt service.
- Collaborated with team members to provide efficient service during peak hours.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Operated cash register, accurately processing transactions and balancing cash drawer.
- Handled customer inquiries and concerns professionally to improve customer satisfaction.
- Maintained cleanliness of dining area to create a welcoming environment for guests.
- Assisted in training new crew members on operational procedures and customer service techniques.
Education
Bachelor of Science - Tourism, Hospitality, And Event Management
Bowling Green State University
Bowling Green, Ohio, OH05-2029
Skills
- Event registration
- Logistics planning
- Project management
- Customer service
- Customer assistance
- Conflict resolution
- Problem resolution
- Team collaboration
- Time management
- Work ethic
- Empathy
Timeline
Events Intern
Catawba Island Club
05.2026 - Current
Cashier
Walmart
01.2025 - Current
Crew Member
Dairy Queen Grill & Chill
05.2024 - 01.2025
Bachelor of Science - Tourism, Hospitality, And Event Management
Bowling Green State University