Kali Angerstien
Applebee's Neighborhood Grill & Bar
Uniontown,OH
6
years of professional experience
Enthusiastic team player with strong communication, organizational, and problem-solving skills. Committed to delivering exceptional customer service while balancing work and academic commitments. Quick learner dedicated to contributing positively to team dynamics and enhancing customer experiences.
Work History
Server
4 Months- Provided exceptional customer service in fast-paced dining environment.
- Cultivated warm relationships with regular customers.
- Assisted guests with menu selections and special requests to enhance dining experience.
- Processed orders accurately using point-of-sale system, ensuring timely delivery of food and beverages.
- Adapted quickly to changing customer needs during peak hours, maintaining high service standards.
- Maintained cleanliness and organization of dining area to meet health and safety standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Host
10 Months- Managed reservation system, optimizing table turnover and guest flow.
- Greeted and seated guests, ensuring a welcoming atmosphere in restaurant environment.
- Assisted servers by communicating guest needs and relaying special requests effectively.
- Monitored dining area for cleanliness, promptly addressing any issues to enhance guest experience.
- Trained new hosts on operational procedures and customer service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Peer Success Mentor
1 Year 4 Months- Facilitated workshops to enhance student engagement and retention strategies.
- Mentored diverse student populations, fostering academic and personal development.
- Developed tailored academic plans to support individual student goals and needs.
- Collaborated with faculty to identify at-risk students and implement intervention strategies.
- Trained new mentors on best practices in student support and mentorship techniques.
- Led initiatives to increase awareness of campus resources among students and staff.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
Resident Hall Desk Assistant
1 Year 3 Months- Conducted regular inspections of common areas, identifying improvement opportunities for cleanliness and functionality.
- Collaborated with university administration to address resident concerns and improve housing policies effectively.
- Streamlined communication processes between residents and staff, improving response times to inquiries and issues.
- Participated in staff training sessions to continually enhance knowledge and skills in resident care practices.
- Communicated with students whenever they were locked out of their room and problem solved to help them find a solution.
- Directed students or parents to a multitude of different resources if our desk couldn't solve their issue.
- Created a warm and welcoming environment and was patient while helping a student get their issues resolved.
Cashier
2 Years- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through regular audits.
- Assisted customers with product selection and frozen yogurt customization.
- Ensured cleanliness and organization of service area for optimal customer experience.
- Trained new team members on operational procedures and customer service best practices.
- Collaborated with team to streamline workflow during peak hours, improving service speed.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cashier
5 Months- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers entering store. entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Implemented inventory tracking methods to reduce waste and improve stock management.
- Took and made customers' orders in a quick and efficient manner.
Education
Bachelor of Arts - Psychology
- Extracurricular Activities: Kent State Marching Golden Flashes
- Kappa Kappa Psi, National Honorary Band Fraternity Member
Skills
Exceptional customer service
Guest engagement
Cash handling
Multitasking and organization
Team collaboration
Excellent communication
Adaptable and flexible
Professional demeanor
Reliable and responsible
Strong work ethic
Positive and professional
Warm and friendly
Timeline
Server
Applebee's Neighborhood Grill & Bar
03.2026 - CurrentRead More
Host
Mike's Place Family Restaurant
05.2025 - 03.2026Read More
Peer Success Mentor
Kent State University, Student Success Programs
08.2024 - 12.2025Read More
Resident Hall Desk Assistant
Kent State University Student Housing
05.2024 - 08.2025Read More
Cashier
Sweet Frog Frozen Yogurt
08.2021 - 08.2023Read More
Cashier
Hothead Burrito
12.2020 - 05.2021Read More
Kent State University
Bachelor of Arts from Psychology
Read More