Summary
Overview
Work History
Education
Skills
Timeline
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Kali Berg

City Of Saint Peters,MO

Summary

Customer Service Professional experienced in addressing diverse customer queries within virtual environments. Delivered high levels of clarity and satisfaction through effective communication and swift troubleshooting of technical issues. Coach focused on developing tailored training programs, fostering teamwork, and creating safe, inclusive environments for all participants.

Overview

8
8
years of professional experience

Work History

Teacher

Little Sunshine’s Playhouse
O'Fallon, MO
09.2023 - 12.2024
  • Developed lesson plans that engaged students and encouraged creativity.
  • Facilitated daily classroom activities, promoting a positive learning environment.
  • Collaborated with colleagues to create an inclusive curriculum for diverse learners.
  • Assisted in assessing student progress and adapting teaching methods accordingly.
  • Communicated regularly with parents regarding student performance and behavior concerns.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

Coach

Littlebits Gym
City Of Saint Peters, MO
03.2023 - 09.2024
  • Monitored athlete progress, providing constructive feedback and adjustments to training routines.
  • Facilitated group coaching sessions, fostering teamwork and collaboration among participants.
  • Developed tailored training programs to enhance individual performance and skill development.
  • Implemented safety protocols to ensure a secure training environment for all gym members.

Online Support Specialist

Kitsap Bank
Bremerton, WA
09.2021 - 01.2023
  • Created user accounts and assigned permissions.
  • Monitored system performance to identify potential issues.
  • Provided exceptional online support for customers, resolving inquiries efficiently and accurately.
  • Responded to customer inquiries and provided

technical assistance over phone and in person.

  • Responded to customer inquiries and provided technical assistance over phone and in person.

Program Assistant/Teacher

Navy Child And Youth Programs
Virginia Beach, VA
09.2020 - 04.2021
  • Assisted in implementing educational programs aligned with developmental standards.
  • Coordinated program schedules and activities to enhance child engagement and development.
  • Managed communication between families and staff to ensure a supportive environment.
  • Organized training sessions for staff on child safety and program guidelines.
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Prepared clearly written and formatted documents and reports.

Gymnastics Coach

Excalibur Gymnastics
Virginia Beach, VA
11.2019 - 06.2020
  • Developed and implemented training programs for diverse skill levels, enhancing athletes' performance and confidence.
  • Led team practices, fostering collaboration and sportsmanship among gymnasts.
  • Evaluated athlete progress through regular assessments, ensuring tailored coaching strategies.
  • Mentored junior coaches, providing guidance on technique and program development.
  • Promoted safety protocols during training sessions, significantly reducing injury risks among athletes.
  • Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.

Package Handler

UPS
Newport News, VA
09.2018 - 09.2019
  • Operated package handling equipment to ensure efficient sorting and delivery processes.
  • Monitored shipping schedules to optimize workflow and meet tight deadlines.
  • Trained new employees on proper package handling techniques and safety protocols.
  • Collaborated with team members to maintain safety standards and minimize workplace hazards.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

Sales Associate

Charlotte Russe
Newport News, VA
04.2018 - 01.2019
  • Engaged customers to drive sales and enhance shopping experience.
  • Maintained visual merchandising standards to optimize store presentation.
  • Trained new associates on product knowledge and customer service techniques.
  • Managed inventory levels, ensuring accuracy and timely replenishment of stock.
  • Resolved customer inquiries and complaints effectively to ensure satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked the store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Team Member

Onelife Fitness
Newport News, VA
04.2018 - 11.2018
  • Delivered exceptional customer service, ensuring member satisfaction and retention.
  • Collaborated with team members to create a welcoming environment for all fitness levels.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Operated register to process payments and collect cash for order totals.
  • Assisted with inventory counts and stocking of merchandise.

Parts Assistant

Advantage Nissan
Bremerton, WA
09.2016 - 09.2017
  • Assisted technicians in identifying required parts, enhancing workflow efficiency and minimizing downtime.
  • Managed inventory levels, ensuring accurate parts availability for service and repair operations.
  • Coordinated parts orders with suppliers, streamlining procurement processes and reducing lead times.
  • Implemented organization systems for parts storage, improving retrieval speed and accuracy during busy periods.
  • Analyzed parts usage trends to recommend stock adjustments, optimizing inventory costs and service capabilities.
  • Expedited time-sensitive orders through efficient packaging, shipping coordination, and clear communication with delivery drivers or services involved in transportation process.

Education

High School Diploma -

South Kitsap High School
Port Orchard, WA
06.2016

Skills

  • Customer service
  • Written and verbal communication
  • Active listening
  • Organizational skills
  • Attention to detail
  • Time management
  • Curriculum development
  • Problem-solving
  • Classroom management
  • Client relations
  • POS

Timeline

Teacher

Little Sunshine’s Playhouse
09.2023 - 12.2024

Coach

Littlebits Gym
03.2023 - 09.2024

Online Support Specialist

Kitsap Bank
09.2021 - 01.2023

Program Assistant/Teacher

Navy Child And Youth Programs
09.2020 - 04.2021

Gymnastics Coach

Excalibur Gymnastics
11.2019 - 06.2020

Package Handler

UPS
09.2018 - 09.2019

Sales Associate

Charlotte Russe
04.2018 - 01.2019

Team Member

Onelife Fitness
04.2018 - 11.2018

Parts Assistant

Advantage Nissan
09.2016 - 09.2017

High School Diploma -

South Kitsap High School