KALI BLACK
Denver
Summary
Results-driven operations leader with a track record of overseeing multi-site performance and driving financial outcomes across diverse teams. Successfully managed P&L, enhanced operational efficiency, and developed high-performing leaders while implementing data-driven strategies to optimize costs and elevate customer experiences.
Overview
6
6
years of professional experience
Work History
Vice President of Operations
Johns Lyng Group, USA
Lakewood
07.2024 - 10.2025
- Led multi-region operations, overseeing performance, execution, and alignment with strategic business objectives across geographically dispersed teams while successfully scaling the business through expansion and operational integration.
- Directed financial performance by leading Work in Progress reviews, managing job costing, analyzing revenue trends, forecasting outcomes, and identifying opportunities to improve profitability, cash flow, and cost control.
- Partnered with senior leadership to present business insights, operational risks, financial performance, and strategic recommendations that influenced regional decision-making and business growth.
- Developed and implemented standardized operating procedures, reporting frameworks, and scalable workflows that enhanced consistency and operational efficiency across multiple locations.
- Led, coached, and developed cross-functional leaders, fostering accountability, strengthening performance management, and building high-performing teams focused on continuous improvement.
- Oversaw Account Management team, enhancing sales performance, customer retention, and strategic account growth while ensuring exceptional client service.
- Built and maintained strong relationships with internal and external stakeholders, including clients, insurance partners, vendors, and executive leadership, to foster collaboration and resolve complex issues aligned with business objectives.
Director of Network Operations
Johns Lyng Group, USA
Carrollton
01.2023 - 07.2024
- Managed end-to-end operations across multiple business units, ensuring achievement of KPIs and alignment with financial targets
- Developed operational procedures for efficient network management.
- Designed and implemented process improvements that increased efficiency, reduced costs, and enhanced service delivery
- Coordinated geographically dispersed teams to align and execute business priorities consistently
- Partnered with HR, finance, and operations leadership to execute key initiatives and improve organizational performance
- Analyzed sales and performance data to identify trends, risks, and opportunities, informing strategic and operational decisions
- Built reporting frameworks and dashboards to track performance, improve visibility, and support leadership decision-making
- Collaborated with cross-functional teams to enhance service delivery standards.
Operations Manager
Johns Lyng Group/Restorx
Carrum Downs
06.2020 - 01.2023
- Oversaw daily operations and performance across functional teams, ensuring alignment with business goals and service standards
- Identified operational inefficiencies and implemented process improvements, resulting in enhanced productivity and consistency across teams
- Oversaw team performance and provided coaching to enhance productivity.
- Coordinated cross-functional teams to achieve project goals and ensure seamless communication throughout projects.
- Managed stakeholder relationships and facilitated communication, ensuring successful execution of key initiatives
- Supported strategic planning through performance reporting, data analysis, and cross-functional collaboration
- Contributed to standardization of processes and operational best practices
Travel Agent
Flight Centre
Mornington
11.2019 - 06.2020
- Researched travel options and curated personalized itineraries for clients.
- Identified customer needs and provided tailored recommendations to increase satisfaction and encourage repeat business
- Delivered customer-focused solutions in sales-driven environment, managed end-to-end client relationships to enhance client loyalty
- Developed strong relationships with repeat clients through exceptional service, fostering long-term client retention.
- Managed multiple priorities in a fast-paced setting while maintaining strong attention to detail and service quality
Leasing Consultant
Philip Webb
05.2019 - 11.2019
Education
Bachelor - Psychology
Cleveland State University
01-2013
Skills
- Budget management
- Financial forecasting
- Monthly P&L review
- Data reporting and insights
- Performance analysis
- Strategic planning
- Efficiency improvement
- Process standardization
- Operational growth initiatives
- Team management
- Performance coaching
- Talent development strategies
- Cross-functional integration
- Strategic resource management
- Communication skills
- Performance maximization
Volunteer Experience
English Learning Centre, Salt Lake City, UT
Timeline
Vice President of Operations
Johns Lyng Group, USA
07.2024 - 10.2025
Director of Network Operations
Johns Lyng Group, USA
01.2023 - 07.2024
Operations Manager
Johns Lyng Group/Restorx
06.2020 - 01.2023
Travel Agent
Flight Centre
11.2019 - 06.2020
Leasing Consultant
Philip Webb
05.2019 - 11.2019
Bachelor - Psychology
Cleveland State University