Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Kali Coronel

Kansas City,MO

Summary

Dedicated front desk agent with strong customer service skills. Proven ability in reservation management and complaint resolution, ensuring exceptional guest experiences.

Results-driven hospitality professional with a focus on delivering outstanding customer service and effective problem-solving. Skilled in training and mentoring team members to enhance service quality and guest satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Loews Hotels & Co
Kansas City, MO
12.2025 - Current
  • Managed check-in and check-out processes, ensuring efficient guest experiences.
  • Welcomed guests, providing exceptional customer service and addressing inquiries promptly.
  • Coordinated room assignments and reservations using property management system.
  • Assisted in resolving guest complaints, demonstrating strong problem-solving skills.

Customer Service Representative

Pizza Hut
Kansas City, MO
02.2024 - 12.2025
  • Delivered exceptional customer service, resolving inquiries and complaints efficiently.
  • Processed orders accurately using POS systems, ensuring timely delivery to customers.
  • Implemented feedback mechanisms to enhance customer satisfaction and service quality.
  • Assisted in training new team members on operational procedures and customer interaction protocols.
  • Managed Multi-tasking daily

Education

High School Diploma -

Staley High School
Kansas City, MO
05.2026

Skills

  • Reservation management
  • Customer service
  • Customer assistance
  • Cash handling
  • Hospitality services
  • Problem-solving skills
  • Training and mentoring

Certification

  • Food Handlers License, ServSafe - 2023
  • Managers Food Handlers License, ServSafe - 2024

Languages

English
Native or Bilingual
Spanish
Professional Working
German
Limited Working

Interests

  • Hiking
  • Running
  • Kayaking
  • Pilates
  • Gym Workouts
  • Yoga
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Food Tourism
  • Historical Exploration
  • Road Trips
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Participating in cooking contests and challenges to showcase culinary skills and creativity

Timeline

Front Desk Agent

Loews Hotels & Co
12.2025 - Current

Customer Service Representative

Pizza Hut
02.2024 - 12.2025

High School Diploma -

Staley High School