Kali Doty
Portland,OR
Summary
Dynamic professional with a proven track record at Kroger, enhancing customer satisfaction and streamlining pharmacy operations. Excelled in problem-solving and team collaboration, achieving consistent sales goals and promoting health through vaccine awareness. Skilled in data entry and workflow optimization, adept at navigating high-pressure environments to deliver results while paying attention to detail.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Kroger
11.2022 - Current
- Utilized pharmacy computer systems and memorizing quick codes to enter patient and prescription data
- Efficiently operated the pharmacy computer system to process patient orders and maintain inventory records
- Managed the pharmacy's inventory to ensure that all medications were in stock and returned for proper credit
- Provided education and training to pharmacy staff on proper medication handling and storage for returns and receiving
- Promote best practices to reduce errors during data entry
- Work with patients to receive medications with preferred day supply using insurance benefits
- Assisting how to navigate insurance barriers
- Promoting vaccine opportunity and availability to increase sales and patient well being
Starbucks Manager
Kroger
02.2018 - 11.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved sales goals consistently in between seasonal meetings
- increased sales by customer connections and scheduling consistent shifts during peak hours for fast and friendly service
Education
Certified Pharmacy Technician -
Oregon Board of Pharmacy
07.2022
High School Diploma -
Benson High School
Portland 06.2018
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Ability to Work Under Pressure
- Computer Skills
- Adaptability
- Organization
- Data Entry
- Product Management
- Costumer Service
- Time Management
Timeline
Pharmacy Technician
Kroger
11.2022 - Current
Starbucks Manager
Kroger
02.2018 - 11.2022
Certified Pharmacy Technician -
Oregon Board of Pharmacy
High School Diploma -
Benson High School
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