Kali Glenn
OKLAHOMA CITY,OK
Summary
Results-driven Warehouse/call center rolls I accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for workplace environments .
Overview
9
9
years of professional experience
Work History
CSR
Principle Choice Solutions
Oklahoma City, OK
05.2023 - 10.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Provided primary customer support to internal and external customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Fraud Agent
Advanced Call Center Technologies LLC
Oklahoma City, OK
02.2022 - 01.2023
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Provided exemplary level of customer service to clients and company personnel.
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Increased customer satisfaction by resolving issues.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Evaluated source documents to locate needed information.
Team Lead Assembly Machine Operator
Private Label Supplement
Oklahoma City, OK
04.2019 - 11.2021
- Coached team members in techniques necessary to complete job tasks.
- Reported on updates to project specifications and progress.
- Tracked receipts, employee hours and inventory movements.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Continuously checked products for quality assurance according to strict guidelines.
Shipping and Receiving Clerk QA
Coca Cola
03.2016 - 07.2018
- Safely operated pallet jacks equipment to move items to and from different warehouse locations.
- Picked and prepared over 1000 shipments per day in warehouse environment.
- Ensured damaged products were identified and removed when received.
- Recognized and reported defective material and equipment to Supervisor for immediate remediation.
- Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
- Sustained standing posture for extended periods of time over10-12-hour shift.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Scanned container labels to verify contents and determine target destination using RF scanners.
- Unloaded cargo with Equipment, maintaining clean, safe and organized warehouse areas.
- Methodically picked, packed and labeled merchandise to prepare for shipment.
- Manually lifted materials weighing up to Number pounds on regular basis.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
Education
Ged
Guthries Job Corps
Guthries, Ok01-2012
Skills
- Team building
- Product loading
- Product organization
- Appointment scheduling
- Billing and invoicing
- Customer Service
- Inbound and outbound calling
- Credit card payment processing
- Clerical support
- Call center experience
- Microsoft Office
- Microsoft Word
- Customer Relations
- Microsoft Excel
- Report Transcription
- Order Fulfillment
- Microsoft PowerPoint
- Assembly and production
- Repetitive Work
- Manufacturing
- Workplace Safety
- Product Assembly
- Quality Assurance
- Machine Operation
Timeline
CSR
Principle Choice Solutions
05.2023 - 10.2024
Fraud Agent
Advanced Call Center Technologies LLC
02.2022 - 01.2023
Team Lead Assembly Machine Operator
Private Label Supplement
04.2019 - 11.2021
Shipping and Receiving Clerk QA
Coca Cola
03.2016 - 07.2018
Ged
Guthries Job Corps