Overview
Work History
Education
Skills
Certification
Timeline
Generic

RHONDA LLANO

Seffner,FL

Overview

12
12
years of professional experience
1
1
Certification

Work History

CSR

Maximus
Tampa, FL
10.2022 - Current
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Recognized by management for providing exceptional customer service.
  • I am Medicare/ Marketplace dual certified.

Seafood Specialist

Publix Supermarkets Store
Riverview, FL
07.2012 - 10.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Educated team members on how to safely handle products, use equipment and keep accurate records in accordance with food safety guidelines.
  • Received inventory and stock and verified receipt of ordered products and orders.
  • Placed proper signage on products to display pricing, description, code dating and COOL information.

Education

GED -

Turner Job Corps Center - Alban
Albany, GA
06.2003

Skills

  • Quality Assurance Controls
  • Building Customer Relationships and Loyalty
  • Strong Communication and Interpersonal Skills
  • Knowledgeable in NGD, CCS, WFO, MS Office, and Power point
  • Team Building
  • Good Work Ethic
  • 10 years Supervisor/Management

Certification

  • Marketplace certification 11/7/2022
  • Medicare certification 1/10/2023
  • Part a and part b claims tier 1 11/9/2023
  • Dme Tier 1 3/26/2024

Timeline

CSR

Maximus
10.2022 - Current

Seafood Specialist

Publix Supermarkets Store
07.2012 - 10.2022

GED -

Turner Job Corps Center - Alban

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RHONDA LLANO