RHONDA LLANO
Seffner,FL
Overview
12
12
years of professional experience
1
1
Certification
Work History
CSR
Maximus
Tampa, FL
10.2022 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained strong call control and quickly worked through scripts to address problems.
- Recognized by management for providing exceptional customer service.
- I am Medicare/ Marketplace dual certified.
Seafood Specialist
Publix Supermarkets Store
Riverview, FL
07.2012 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Educated team members on how to safely handle products, use equipment and keep accurate records in accordance with food safety guidelines.
- Received inventory and stock and verified receipt of ordered products and orders.
- Placed proper signage on products to display pricing, description, code dating and COOL information.
Education
GED -
Turner Job Corps Center - Alban
Albany, GA06.2003
Skills
- Quality Assurance Controls
- Building Customer Relationships and Loyalty
- Strong Communication and Interpersonal Skills
- Knowledgeable in NGD, CCS, WFO, MS Office, and Power point
- Team Building
- Good Work Ethic
- 10 years Supervisor/Management
Certification
- Marketplace certification 11/7/2022
- Medicare certification 1/10/2023
- Part a and part b claims tier 1 11/9/2023
- Dme Tier 1 3/26/2024
Timeline
CSR
Maximus
10.2022 - Current
Seafood Specialist
Publix Supermarkets Store
07.2012 - 10.2022
GED -
Turner Job Corps Center - Alban