Open To Work
Hi, I’m
Cassandra Cooper
Grand Ridge,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
14
years of professional experience
Education
Seminole High SchoolSeminole, GA
GED
05.1994
Work History
Family DollarMarianna , FL
CSR
eBayRemote, Remote
CSR
10.2022 - 10.2025
Job overview
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
McDaniels GSneads, FL
CSR FRONT MANGER
03.2019 - 05.2021
BOGGESS INCBAINBRIDGE , GA
CSR CALL CENTER REPRESENTATIVE
01.2012 - 06.2019
Job overview
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Skills
- Call Center Operations
- Store maintenance
- Inbound and Outbound Calling
- Problem-solving abilities
- Clerical support
- Quality assurance controls
- Retail sales customer service
- Shipping and receiving understanding
- High-energy attitude
- Office equipment proficiency
- Quality control
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$17/hr - $1000/hrTimeline
CSR
eBay
10.2022 - 10.2025
CSR FRONT MANGER
McDaniels G
03.2019 - 05.2021
CSR CALL CENTER REPRESENTATIVE
BOGGESS INC
01.2012 - 06.2019
Seminole High School
GED
CSR
Family Dollar