Pamela Ridl
Nixa,MO
Summary
Dynamic customer service professional with proven expertise at Wyndham Destinations, excelling in conflict resolution and relationship building. Adept at enhancing customer satisfaction through active listening and effective problem-solving. Recognized for maintaining a professional demeanor while managing high call volumes and ensuring seamless payment processing. Committed to delivering exceptional client experiences.
Overview
13
13
years of professional experience
Work History
CSR
Wyndham Destinations
Springfield, MO
06.2019 - 10.2025
Inbound calls...customer service
Guest Service Representative
Silver Dollar City
Branson, MO
02.2013 - 06.2019
Inbound calls ..booked guest seanson passes ..customer service with park issues ..billing issues
Education
GED -
Drury University
Springfield, MO05-1999
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Complaint resolution
Payment processing
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Call center operations
Microsoft outlook
Scheduling
Follow-up skills
Call management
Product knowledge
Team development
De-escalation techniques
Building rapport
Technical support
Timeline
CSR
Wyndham Destinations
06.2019 - 10.2025
Guest Service Representative
Silver Dollar City
02.2013 - 06.2019
GED -
Drury University