Kali Griffin
Loris,SC
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Travinia Italian Kitchen and Wine Bar
10.2023 - Current
- Uphold fine dining standards and an upscale environment.
- Create an unforgettable dining experience for guests.
- Attend to other staff, server, and customer needs.
- Delivered prompt beverage service to enhance guest satisfaction and streamline dining experiences.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
- Upsold menu items and wine selections based on customer preferences to increase sales.
- Trained new servers on menu details, service protocols, and customer engagement techniques.
- Monitored table settings and dining area for cleanliness and organization throughout shifts.
Manager
Beezers Gourmet Shop
12.2020 - Current
- Manage other employers and money exchanges.
- Greet and serve customers appropriately.
- Maintained a clean work environment.
- Identify High-Value Responsibility Gaps
- The identified tasks reflect day-to-day responsibilities typical in a gourmet shop environment, emphasizing both operational efficiency and customer satisfaction. They align well with common practices in food service management, ensuring they match the expectations for a managerial role in this setting.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Server
Dick’s Last Resort
05.2022 - 08.2023
- Greeted and performed for customers.
- Managed food orders and money transactions.
- Created a unique experience appropriate for each individual family.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Buffalo Wild Wings
05.2021 - 08.2021
- Greeted and entertained customers.
- Managed food orders and money transactions.
- Cooperate with bar and kitchen staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Academy of Technology and Fine Arts
06-2019
Bachelor of Psychology - undefined
University of South Carolina
08-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Food safety practices
- Point of sale operation
- Beverage preparation
- Allergy awareness
- Tableside etiquette
Certification
- Servsafe Alcohol of SC, expires February 2029
Timeline
Server
Travinia Italian Kitchen and Wine Bar
10.2023 - Current
Server
Dick’s Last Resort
05.2022 - 08.2023
Server
Buffalo Wild Wings
05.2021 - 08.2021
Manager
Beezers Gourmet Shop
12.2020 - Current
Bachelor of Psychology - undefined
University of South Carolina
High School Diploma -
Academy of Technology and Fine Arts
Job Shadowing
- Judge Martin, North Myrtle Beach Police Department November 15th, 2017
- Analyzed bodycam videos being used in court cases.
- Observed traffic court cases.
Internship
- Stevens Law Firm January 2019 - May 2019
- Worked front desk and filed case work.
- Observed client meetings.