Kali Maclauchlan
Exeter
Summary
Proactive leader in pharmacy operations, recognized for exceptional customer service and effective staff management. Committed to optimizing processes and enhancing patient care, driving measurable improvements in workflow and satisfaction.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
130 RT.6A Orleans Ma
08.2019 - Current
- Led pharmacy team to optimize workflow efficiency and enhance patient care delivery.
- Implemented inventory management systems to reduce stock discrepancies and improve medication availability.
- Developed training programs for staff to ensure compliance with regulatory standards and best practices.
- Streamlined prescription processing procedures, resulting in improved turnaround times for customer satisfaction.
- Mentored junior staff, fostering a culture of continuous improvement and professional development within the pharmacy team.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
Store Manager
The Black Dog
Provincetown, MA
04.2016 - 02.2019
- Led daily operations ensuring optimal staffing and inventory management.
- Developed and implemented training programs enhancing employee performance and customer service.
- Analyzed sales trends to inform strategic merchandising decisions and promotional activities.
- Oversaw budgeting processes, optimizing resource allocation to achieve financial goals.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
Assistant Store Manager
Cuffy's Of Cape Cod
Provincetown, MA
2015 - 2016
- Supervised daily store operations to ensure efficient workflow and high customer satisfaction.
- Trained and mentored new staff on customer service standards and operational procedures.
- Assisted in inventory management, including stock replenishment and product organization.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
Key Holder Supervisor
Bob's Sub and Cone
Wellfleet, MA
04.2013 - 09.2015
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Managed inventory levels, conducting regular stock audits to maintain product availability.
- Trained new employees on operational standards and customer service protocols.
- Implemented cash handling procedures, overseeing transactions for accuracy and security.
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
Education
High School Diploma -
Cape Cod Tech
Harwich, MASkills
- Prescription verification
- Medication dispensing
- Patient counseling
- Workflow optimization
- Direct patient care
- Patient safety
- Drug safety
- Training and mentoring
- Staff management
- Inventory control
- Customer service
- Problem-solving
- Customer relations
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Native or Bilingual
Timeline
Pharmacy Operations Manager
Walgreens
08.2019 - Current
Store Manager
The Black Dog
04.2016 - 02.2019
Key Holder Supervisor
Bob's Sub and Cone
04.2013 - 09.2015
Assistant Store Manager
Cuffy's Of Cape Cod
2015 - 2016
High School Diploma -
Cape Cod Tech