Kali Morris
Manning,SC
Summary
I am a very detail oriented and driven person. My goal is to create a relationship with customers so that I am able to better assist their needs. I possess strong communication skills and am able to efficiently dissolve any issues that may arise.
Overview
4
4
years of professional experience
Work History
Account Manager
Johnson James State Farm
Manning, SC
01.2022 - Current
- Developed and implemented strategies to increase client retention
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
- Evaluated client needs and developed personalized solutions to increase positive customer ratings
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue
- Maintained current knowledge of evolving changes in marketplace
- Educated clients on new products or services to increase customer engagement with brand
- Met existing customers to review current services and expand sales opportunities
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
Medical Massage Therapist
Brain Froehly
Summerville, SC
12.2020 - 11.2021
- Maintained client treatment records and designed long-term care programs for return customers
- Administered Swedish, deep tissue and sports massage techniques
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets
Education
Associate of Arts - Business
Central Carolina Technical College
Sumter, SC05.2020
Skills
- Leadership
- Goals and performance
- Organization
- Client Relationship Building
- Insurance Coverage Verification
- Team Training
- Employee mentoring
- New account creation
- Systems and software expertise
- Customer service
- Statement billings
- Payment collecting
Timeline
Account Manager
Johnson James State Farm
01.2022 - Current
Medical Massage Therapist
Brain Froehly
12.2020 - 11.2021
Associate of Arts - Business
Central Carolina Technical College