Kali Parks-Ressler
Depew,NY
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
4
4
years of professional experience
Work History
Assistant Operations Director
Financial Trust Federal Credit Union
Orchard Park, New York
06.2025 - Current
- Coordinated member service workflows with operations and compliance teams
- Monitored office procedures for accuracy, consistency, and policy alignment
- Assisted leadership with scheduling, staffing, and task prioritization
- Communicated with staff to resolve service issues and process delays
- Maintained records for audits, procedures, and internal operations tracking.
Head Teller
M&T Bank
Buffalo, New York
02.2025 - 06.2025
- Handled large volumes of currency quickly and accurately with minimal errors.
- Processed cash deposits, withdrawals, and transfers at branch counter.
- Balanced cash drawer and verified daily currency totals.
- Assisted customers with account questions and transaction requests.
- Followed branch policies, security procedures, and compliance rules.
Sales and Leasing Consultant
Northtown Automotive
Amherst, NY
01.2023 - 02.2024
- Qualified buyers through budget, preferences, and trade-in discussions
- Developed relationships with potential buyers through phone calls and emails.
- Prepared sales paperwork, financing forms, and delivery documents
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Maintained customer satisfaction by providing prompt, reliable service.
Education
Communications
Erie Community College
Buffalo, NY 01.2022 - 05.2022
Silver Creek Central Schools
Silver Creek, NYSkills
- Workflow optimization
- Policy enforcement
- Cash handling
- Customer service
- Customer relations
- Team communication
Timeline
Assistant Operations Director
Financial Trust Federal Credit Union
06.2025 - Current
Head Teller
M&T Bank
02.2025 - 06.2025
Sales and Leasing Consultant
Northtown Automotive
01.2023 - 02.2024
Communications
Erie Community College
01.2022 - 05.2022
Silver Creek Central Schools