Kali Reome

Team Leader

Walmart

11.2015 - Current

Facilitated communication by answering incoming calls and providing detailed information on products, services, store hours, policies, and promotions.
Conducted regular reviews of current promotions, exchange guidelines, payment policies, and security practices to maintain industry standards.
Assessed customer needs and recommended tailored solutions, utilizing upselling techniques to maximize revenue opportunities.
Managed end-to-end deal negotiations, ensuring successful closures with limited supervision.
Engaged customers in product sales by highlighting distinctive features and delivering comprehensive education on appropriate application methods.
Engaged with an average of 20-100 customers per day, providing timely responses to inquiries and locating desired products.
Executed customer service initiatives by sourcing required products and assessing stock levels at various locations to ensure customer satisfaction.
Coordinated efforts with sales colleagues to ensure attainment of shared objectives.
Established and nurtured strong connections with colleagues and senior management to drive team alignment and fulfill common sales and operational goals.
Researched industry developments and facilitated customer decision-making through knowledgeable product recommendations.
Maintained comprehensive knowledge of product services and company policies to effectively assist coworkers and address customer inquiries.
Created attractive product displays and signage to drive customer purchases and optimize inventory turnover.
Oversaw maintenance activities, identifying and addressing issues to maintain equipment performance standards.