Kali Umphenour
Pleasanton
Summary
Dynamic professional with a proven track record at Dunhams, enhancing customer satisfaction through strategic issue resolution and relationship building. Skilled in data analysis and client engagement, I excel in fostering communication across teams while maintaining a keen attention to detail. Proficient in first aid, ensuring safety and support in high-pressure situations.
Key skills in problem-solving and attention to detail, eager to learn and develop in collaborative environment.
Overview
3
3
years of professional experience
Work History
Associate
Dunhams
07.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Lifeguard
Pleasanton City Hall
06.2023 - 08.2023
Lifeguard
Pleasanton City Hall
06.2022 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
Associate in Industrial Engineering Technology - Industrial Engineering
Flint Hills Technical College
Emporia, KS05-2026
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Relationship building
- Client engagement
- New hire training
Timeline
Associate
Dunhams
07.2024 - Current
Lifeguard
Pleasanton City Hall
06.2023 - 08.2023
Lifeguard
Pleasanton City Hall
06.2022 - 08.2022
Associate in Industrial Engineering Technology - Industrial Engineering
Flint Hills Technical College
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