Kalia Campbell
Tempe,AZ
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Dave and Busters and Casuelas Cafe through expert reservation coordination and interactive communication. Skilled in multitasking and effective time management, I excel in high-pressure environments, ensuring both team collaboration and exceptional service delivery.
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
1
1
year of professional experience
Work History
Host
Dave and Busters
06.2024 - 08.2024
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Host
Casuelas Cafe
02.2024 - 06.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Sales Associate
Journeys Shoe Store
09.2023 - 01.2024
- Organized shoe racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts - Psychology
Arizona State University
Tempe, AZ05.2028
High School Diploma -
Palm Desert High School
Palm Desert, CA05.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Reservation coordination
- Interactive communication skills
- Phone Etiquette
- Up-selling techniques
Timeline
Host
Dave and Busters
06.2024 - 08.2024
Host
Casuelas Cafe
02.2024 - 06.2024
Sales Associate
Journeys Shoe Store
09.2023 - 01.2024
Associate of Arts - Psychology
Arizona State University
High School Diploma -
Palm Desert High School
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