Kalia Yang
Redding,CA
Summary
Dynamic Assistant Manager with a proven track record at C &S Supermarket, excelling in inventory management and conflict resolution. Spearheaded initiatives that significantly reduced shrinkage, enhanced customer satisfaction, and streamlined operations. Skilled in vendor negotiations and staff development, consistently achieving and surpassing sales targets.
Overview
12
12
years of professional experience
Work History
Assistant Manager
C &S Supermarket
Milwaukee, WI
01.2005 - 01.2017
- Prepared reports regarding sales figures, expenses, inventory levels.
- Delivered expert customer service to store patrons and assisted with locating desired items.
- Provided feedback on employee performance reviews during annual evaluations.
- Evaluated employee performance regularly and provided feedback on areas for improvement.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Implemented new methods for reducing shrinkage and increasing profitability.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed purchase orders for accuracy before submitting them for processing.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented campaigns and promotions to help with developing goods and services.
- Ordered supplies as needed while staying within budget parameters.
- Oversaw daily operations of the store including opening and closing procedures.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Maintained cleanliness of store by delegating tasks to the cleaning crew.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Collaborated with vendors to negotiate prices on products and services.
- Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
Education
High School Diploma -
Waukesha County Technical College
Pewaukee, WI12-2006
Skills
- Sales monitoring
- Budget assistance
- Recruiting and interviewing
- Problem-solving
- Conflict resolution
- Staff training and development
- Reporting and documenting
- Vendor relationship management
- Inventory management
- Customer service and satisfaction
Timeline
Assistant Manager
C &S Supermarket
01.2005 - 01.2017
High School Diploma -
Waukesha County Technical College