Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kalid Abdurahman

Dallas,TX

Summary

Dedicated and customer-focused IT professional with a strong background in network management/security and desktop support. Possessing excellent communication and interpersonal skills, allowing to effectively collaborate with cross-functional teams and provide user training and support. Seeking a challenging role where I can leverage technical expertise and dedication to deliver superior IT solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Experience Desktop Support Technician

GTS Technology Solutions
06.2022 - Current
  • Diagnosed and troubleshooted tier 2 hardware, software, and LAN/WAN Issues
  • Developed and enhanced product security systems, meeting 100% of client requirements
  • Collaborated with staff to resolve network issues and implement fixes, resulting in 31% few malfunctions.
  • Adaptable and proficient in learning new concepts quickly and efficiently

IT Java/Hybris Developer

Lennox International
10.2021 - 05.2022
  • Designed and Developed J2EE applications, reusable interfaces, and web service endpoints
  • Automated unit testing for featured developments
  • Maintained/documented software functionality.

Desktop Support Engineer

TEKSystems
11.2019 - 08.2021
  • Drafted troubleshooting guides for common technical strategies, decreasing average ticket resolution time by 48%
  • Developed and enhanced product security systems, meeting 100% of client requirements
  • Installed and upgraded internal applications and documentation, reducing installation errors by 12%
  • Provided technical support over phone, email, and desktop chat, responding to all messages within doors

Education

Bachelor of Arts - Information Technology

University of North Texas
Denton, TX
05.2022

Associate of Science - Information Systems

Dallas College
Dallas, TX
05.2019

Skills

  • Microsoft Servers
  • VMware
  • J2EE Web Services
  • Reactjs
  • File Management
  • Attention to Detail
  • Active Directory
  • Network Administration
  • Software Installation
  • Troubleshooting Network Issues

Certification

CompTIA A+ ce Certification, CompTIA -

Issued Jun 2023 - Expires Jun 2026

Timeline

Experience Desktop Support Technician

GTS Technology Solutions
06.2022 - Current

IT Java/Hybris Developer

Lennox International
10.2021 - 05.2022

Desktop Support Engineer

TEKSystems
11.2019 - 08.2021

Bachelor of Arts - Information Technology

University of North Texas

Associate of Science - Information Systems

Dallas College

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Kalid Abdurahman