Kalie Bowers
Beaufort,SC
Summary
Looking to continue my growth with Brays Island. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive Brays Island towards success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Brays Island Plantation
Beaufort, SC
09.2014 - Current
- Coordinated catering services for weddings, club events or private parties according to client specifications.
- Coordinated with other departments such as housekeeping or maintenance to ensure smooth operation of the restaurant.
- Manage guest complaints in a professional manner by resolving issues quickly and efficiently. Provided feedback to kitchen staff on customer preferences and suggestions.
- Reviewed invoices from vendors and submitted payment requests in a timely manner.
- Organized and conducted regular staff meetings to discuss food safety, customer service, and menu changes.
- Supervised and trained staff in food and beverage service standards, procedures and regulations.
- Maintained a clean working environment by delegating cleaning tasks among team members according to their job descriptions.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Petty Officer Second Class
United States Naval Service
Beaufort, SC
12.2005 - 04.2014
- Conducted maintenance checks on all equipment and systems.
- Recommended, selected and located merchandise based on customer desires.
- Ensured compliance with safety regulations and protocols.
- Provided guidance to subordinate personnel in completing tasks.
- Advised senior officers on matters pertaining to personnel management.
- Identified areas requiring improvement in order to meet mission objectives.
- Analyzed customer feedback surveys to identify areas needing improvement in services offered.
Education
High School Diploma -
Hamilton High School
Sussex, WI06-2004
Some College (No Degree) -
Capella University
Minneapolis, MNSkills
- Customer Relations
- Computer Skills
- Friendly, Positive Attitude
- Training & Development
- Food and Beverage Operations
- Team Collaboration
Accomplishments
Navy and Marine Corps Achievement Medal
Certification
Supervisor ServSafe
Timeline
Food and Beverage Manager
Brays Island Plantation
09.2014 - Current
Petty Officer Second Class
United States Naval Service
12.2005 - 04.2014
High School Diploma -
Hamilton High School
Some College (No Degree) -
Capella University
Similar Profiles
Charles BroxtonCharles Broxton
Armed Security Officer at Brays Island PlantationArmed Security Officer at Brays Island Plantation
Russell ReginaRussell Regina
Executive Sous Chef at Brays Island PlantationExecutive Sous Chef at Brays Island Plantation
Ishmail FrancisIshmail Francis
HVAC Technician at Brays IslandHVAC Technician at Brays Island