Kalie Kopytek
Armada,Michigan
Summary
Dedicated Customer Service Representative with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Clopay Corporation
05.2022 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed an average of 30 calls per day
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Garden Center Associate
American Tree
06.2021 - 08.2021
- Maintained a healthy and organized inventory by timely restocking and proper care of plants.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained walkways and paths throughout gardens for safe navigation.
- Demonstrated expertise in garden design principles during consultations with clients seeking landscape solutions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Worked outdoors in weather conditions to care for plants and serve customers.
Education
High School Diploma -
Romeo High School
Romeo, MI 05.2001 -
Skills
Organizational Skills
Decision-Making
Team building
Payment Processing
Microsoft Outlook
Order Processing
Product and service knowledge
Spreadsheets
Timeline
Customer Service Representative
Clopay Corporation
05.2022 - Current
Garden Center Associate
American Tree
06.2021 - 08.2021
High School Diploma -
Romeo High School
05.2001 -