Kalie Reese
Riverdale,UT
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
Work History
Account Manager
Filevine
10.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and product issues to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
AGENCY ACCOUNT MANAGER
Pinterest
09.2020 - 07.2023
- Provided procurement for business with furniture, fixtures, and equipment using company standard items
- Created working supplier relationships and assisted with any problems that may arise
- Assisted managers in training new hires while maintaining / creating long lasting relationships with retention accounts
- Worked with a book of business with 1,200 accounts obtaining 100-135% quota attainment with quarterly goals $800k-$1M.
SR. SPECIALIZED ACCOUNT MANAGER
Wayfair, LLC.
10.2016 - 05.2020
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Riverdale, UT
Kalie Reese -
Clearfield JC Center
Clearfield, UT09.2011
High School Diploma -
Great Basin High School
Clearfield, UT09.2011
Skills
- SalesForce Management
- Ad Tech / Marketing
- G Suite Proficient
- Account Management
- Teamwork and Collaboration
- Client Relationship Management
- Strategic Planning
- Issue Resolution
- Strategic Account Planning
Timeline
Account Manager
Filevine
10.2023 - Current
AGENCY ACCOUNT MANAGER
Pinterest
09.2020 - 07.2023
SR. SPECIALIZED ACCOUNT MANAGER
Wayfair, LLC.
10.2016 - 05.2020
Kalie Reese -
Clearfield JC Center
High School Diploma -
Great Basin High School
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