Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kalie Travis

Omaha,NE

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business and committed to everyone's overall wellbeing. Quick to jump in and help teacher with student or administrative needs. Upbeat, friendly and proactive with problem-solving and ideas to better individuals needs.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Physicians Mutual Insurance
02.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handle Medicare Supplement, Dental, Vision and Hearing, and Life insurance policies and maintain records, listening to customer needs and satisfy any questions occurring upon their policy.
  • Delivered prompt service to prioritize customer needs.

Trainer, Server, To-Go Specialist, Hostess

Olive Garden - Darden Restaurants
07.2018 - 12.2023
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
  • Introduced standardized training for cohesive learning environments.
  • Implemented diverse instructional methods, optimizing trainee engagement.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.

Assistant Teacher

Yellow Brick Road Day Care
02.2022 - 09.2023
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension and personal growth.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Provided one-on-one and group-based learning support focused on student progress.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Assisted in lessons, curriculum and homework planning.

Assistant Infant Teacher

Cadence Academy
09.2022 - 02.2023
  • Enhanced infant learning experiences by incorporating age-appropriate activities and sensory materials into daily routines.
  • Supported early language development by consistently engaging in meaningful conversations with infants throughout the day.
  • Promoted a safe and nurturing environment for infants, regularly checking play areas for potential hazards.
  • Provided consistent care routines for infants including diapering, feeding, and napping while adhering to strict health guidelines.
  • Maintained accurate records of infant attendance, meal consumption, diaper changes, and other required documentation for licensing purposes.

Education

High School Diploma -

Omaha Central High School
124 N 20th St

Skills

  • Skills development
  • Child development
  • Multi-line phone talent
  • Creative problem solving
  • POS Systems Expertise
  • Customer Relations

Timeline

Customer Service Representative

Physicians Mutual Insurance
02.2023 - Current

Assistant Infant Teacher

Cadence Academy
09.2022 - 02.2023

Assistant Teacher

Yellow Brick Road Day Care
02.2022 - 09.2023

Trainer, Server, To-Go Specialist, Hostess

Olive Garden - Darden Restaurants
07.2018 - 12.2023

High School Diploma -

Omaha Central High School

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Kalie Travis