Kalieah Cunningham
Red Lobster
Uniondale,New York
1
year of professional experience
Developed exceptional customer service and communication skills in a dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining a welcoming atmosphere. I'm seeking to transition into a new field where these transferable skills can contribute to team success and customer satisfaction.
Work History
Host
7 Months- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed waitlists efficiently, optimizing seating arrangements during peak hours.
- Handled guest inquiries and concerns, promoting customer satisfaction and loyalty.
- Communicated effectively with kitchen and service staff to enhance workflow.
- Maintained cleanliness of entrance area, contributing to overall restaurant ambiance.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
High School Diploma
- Honor Roll [Semesters 1-2 / 2024-2025]
- 3.7 GPA [graduating high school]
Associate of Science - Criminal Justice
- 3.2 GPA
Skills
Customer service
Customer engagement
Reservation management
Time management
Multitasking
Effective time management
Communication skills
Verbal and written communication
Hospitality and accommodation
Greeting guests
Cleaning and sanitation
Customer service expertise
Interests
Dancing
Music
Crafting and DIY Projects
Watching Movies and TV Shows
Reading
Timeline
Host
Red Lobster
01.2026 - CurrentRead More
Queensborough Community College
Associate of Science from Criminal Justice
Read More
Pathways College Preparatory School
High School Diploma
Read More