Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Kaliesha Miller

Kaliesha Miller

Pascagoula,MS

Summary

Personable and dedicated Customer Service Representative with extensive experience in the Hospitality industry. Solid team player with upbeat, positive attitude and also proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Service Advocate

AT&T Mobility
Ocean Springs, MS
05.2022 - 03.2024
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Developed relationships with customers through friendly conversations.
  • Identified potential opportunities to upsell products or services.
  • Managed incoming calls from customers in a professional manner.
  • Worked closely with other departments to ensure quality customer service delivery.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Customer Service Representative

Arise
Remote
10.2019 - 05.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong customer relationships to encourage repeat business.
  • Set up and activated customer accounts.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Financial Aid Assistant

Mississippi Gulf Coast Community College - Perkinston Campus
Gautier, MS
08.2018 - 10.2019
  • Assisted students with completing financial aid applications, providing instructions and guidance.
  • Processed student loan requests, verifying accuracy of information and ensuring compliance with federal regulations.
  • Responded to inquiries from students regarding the status of their financial aid application or award package.
  • Maintained accurate records in the student database, including contact information and documentation of financial aid awards.

Education

Associate of Science - Business Management

Mississippi Gulf Coast Community College
Perkinston, MS

Skills

  • Report Generation
  • Credit card processing
  • Report creation
  • Promotional support
  • Customer Relationships
  • Excellent Communication
  • Issue Resolution
  • De-Escalation Techniques
  • Overcoming Objections
  • Time Management
  • Sales expertise
  • Public Speaking

Affiliations

  • Painting
  • Self Inspired Interior Designing
  • Content Creator for social media
  • Fashion/Beauty Enthusiast

Timeline

Customer Service Advocate

AT&T Mobility
05.2022 - 03.2024

Customer Service Representative

Arise
10.2019 - 05.2023

Financial Aid Assistant

Mississippi Gulf Coast Community College - Perkinston Campus
08.2018 - 10.2019

Associate of Science - Business Management

Mississippi Gulf Coast Community College

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Kaliesha Miller