KALIFA BOYCE
The Bronx,NY
Summary
Focused professional creates memorable and delicious baked goods. Creates custom desserts that exceed customer specifications. Hardworking individual offers great task prioritization and time management skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cake Decorator
The Snackery Bakeshop
06.2023 - 09.2023
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Coordinated services under supervision of lead baker.
Cake Icer
Magnolia Bakery
05.2022 - 05.2023
- Fulfilled the production list, given by management, which includes all cakes for orders and house and/or prep items
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Designed specialty cakes for weddings, birthdays, and graduations.
Customer Service Cashier
Magnolia Bakery
10.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier/Food Worker
Madison, Garden
02.2017 - 06.2021
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Checked personal identifications during alcohol and tobacco sales.
Customer Service Cashier
Magnolia Bakery
06.2016 - 11.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree - Psychology
Hunter College
New York, NYNo Degree - Business Administration
Stevenson University
Associates of Business - Business Management, Human Resources
Eastern Gateway Community College
06.2021
Skills
- Icing Techniques
- Decorate Products
- Quality Evaluation
- Customer Needs Assessments
- Verbal and Written Communication
- Sales Expertise
- Time Management Skills
- Health and Safety Compliance
- Product Knowledge
Certification
Food Handler's Certification
Timeline
Cake Decorator
The Snackery Bakeshop
06.2023 - 09.2023
Cake Icer
Magnolia Bakery
05.2022 - 05.2023
Customer Service Cashier
Magnolia Bakery
10.2021 - 05.2022
Cashier/Food Worker
Madison, Garden
02.2017 - 06.2021
Customer Service Cashier
Magnolia Bakery
06.2016 - 11.2016
No Degree - Psychology
Hunter College
No Degree - Business Administration
Stevenson University
Associates of Business - Business Management, Human Resources
Eastern Gateway Community College
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