Kaliimah Griffin
Darby,United States
Summary
Experienced customer service professional with a strong background in the service industry. Solid team player with a positive and outgoing demeanor, skilled in building rapport with clients. Committed to ensuring customer satisfaction and contributing to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and driving business growth.
Overview
6
6
years of professional experience
Work History
Personal Care Assistant
US Medical Staffing Inc.
Philadelphia, PA
09.2023 - Current
- Helped with meal and snack preparation and feeding children.
- Improved parent-teacher communication by acting as a liaison between families and school staff members.
- Assisted in maintaining a positive learning environment by managing classroom behavior and addressing issues promptly.
- Supported teachers with instructional materials, setting up equipment, and organizing resources for efficient lesson delivery.
- Contributed to the development of educational programs by offering constructive feedback and suggestions for improvement.
- Ensured student safety during emergency situations, implementing established procedures effectively.
- Aided special needs students by implementing customized learning plans tailored to their unique requirements.
- Boosted student confidence by acknowledging achievements and offering constructive feedback on areas needing improvement.
- Collaborated with teachers to develop engaging activities that promoted critical thinking and problem-solving skills.
- Enhanced student comprehension by providing individualized support and tutoring sessions.
- Managed attendance records, ensuring accuracy while adhering to confidentiality protocols.
- Handled administrative tasks such as data entry, filing documents, and updating student records accurately.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Direct Support Professional
Bancroft Neurohealth
Cherry Hill, NJ
08.2021 - 08.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Scheduler
SEPTA
Philadelphia, PA
04.2019 - 08.2021
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Sought feedback from project teams on scheduling practices, incorporating suggestions to improve future planning.
Education
Allied Health - Practical Nursing
Pennsylvania Institution of Technology
Media, PAAssociate of Applied Science - Criminal Justice
Central Penn College
Summerdale, PA05.2023
High School Diploma -
Fels Samuel High School
Philadelphia, PA05.2019
Skills
- Sales expertise
- Complaint resolution
- Documentation and reporting
- Microsoft Office Suite proficiency
- Customer Relations
- POS systems expert
- Professional telephone demeanor
- Multi-line phone talent
- Account management
- Administrative support
- Technical Support
- Proficient in written and oral communication
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Customer Service
- Critical Thinking
- Schedule Management
- Telephone Etiquette
- Medical Terminology
- Documentation proficiency
- Medical Billing
- Patient-focused care
Timeline
Personal Care Assistant
US Medical Staffing Inc.
09.2023 - Current
Direct Support Professional
Bancroft Neurohealth
08.2021 - 08.2023
Scheduler
SEPTA
04.2019 - 08.2021
Associate of Applied Science - Criminal Justice
Central Penn College
High School Diploma -
Fels Samuel High School
Allied Health - Practical Nursing
Pennsylvania Institution of Technology