Robert McCulley
413 JAMES ST, Bridgeport,WV
Summary
Dynamic sales professional with a proven track record in the automotive industry, adept in suggestive selling and customer service expertise. Leveraged strong negotiation skills and product knowledge to significantly enhance customer satisfaction and sales outcomes. Excelled in a multifaceted role, demonstrating exceptional organizational ability and a service-oriented mindset, consistently achieving and surpassing sales goals. Capable and passionate about serving clients well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in the automotive and food industries. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Responsible and proficient in handling money. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
17
17
years of professional experience
Work History
Personal Care Assistant
Family
01.2024 - Current
- Assisted family member with daily living needs to maintain self-esteem and general wellness.
- Engaged in meaningful conversation, socialization, and activity while providing personal care assistance.
- Improved family member comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Automotive Sales Consultant
Chenoweth Ford
01.2022 - 01.2024
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
- Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
- Expanded professional network within the automotive industry by attending conferences, workshops and training sessions.
Automotive Sales Consultant
Jenkins Subaru Hyundai
04.2019 - 01.2022
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
Automotive Sales Consultant
Urse Dodge Chrysler Jeep Ram
11.2017 - 03.2019
- Same description as listed above.
Bartender/Server
Oliverio's Ristorante
12.2007 - 11.2017
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
High School Diploma -
Bridgeport High School
Bridgeport, WVBusiness And Finance
West Virginia University
Morgantown, WVSkills
- Suggestive Selling
- Customer service expertise
- Patience and Tolerance
- Strong multitasking
- Payment Processing
- Highly reliable
- Cleanliness and hygiene
- Organizational ability
- Service-oriented mindset
- Sales expertise
- Strong negotiation skills
- Sales process optimization
- Product Knowledge Expertise
- Upselling and Cross Selling
- Goal-oriented mindset
- Brand representation
- Financial Acumen
- Vehicle financing options
Timeline
Personal Care Assistant
Family
01.2024 - Current
Automotive Sales Consultant
Chenoweth Ford
01.2022 - 01.2024
Automotive Sales Consultant
Jenkins Subaru Hyundai
04.2019 - 01.2022
Automotive Sales Consultant
Urse Dodge Chrysler Jeep Ram
11.2017 - 03.2019
Bartender/Server
Oliverio's Ristorante
12.2007 - 11.2017
High School Diploma -
Bridgeport High School
Business And Finance
West Virginia University
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