Open To Work
Kalika Moore
Durham,NC
Work Preference
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
20
20
years of professional experience
Work History
Income Maintenance Caseworker II
The Department of Health and Human Services
Durham,NC
12.2023 - Current
- Evaluate applicant and recipient information to determine initial and ongoing eligibility for assigned programs.
- Processed applications, recertification's, and changes efficiently to ensure timely benefit delivery.
- Ensured data integrity and meticulous documentation on all case interactions in NCFast.
- Executed interviews with participants, employers, and other agencies to gather necessary information and clarify client needs.
- Ensure compliance and address any issues proactively per state and county regulations.
- Increased staff collaboration by participating in team meetings, sharing best practices, and supporting colleagues with challenging cases.
- Enhanced accuracy of benefit calculations through consistent evaluation and revision of client financial data.
- Administered a significant caseload of clients, effectively prioritizing tasks to adhere to deadlines while ensuring organized, and accurate data entry is a 92-98%
- Ensured client confidentiality through strict adherence of HIPPA privacy policies when handling sensitive personal information.
- Compassionately supporting clients facing challenging life circumstances by educating, assisting , and navigating through resources and programs available.
- Assisted participants with completing complex forms and applications, ensuring accuracy and completeness of required information.
- Supported agency goals by participating in community outreach events, promoting income maintenance programs, and providing information on available services.
- Expedited resolution of client concerns by addressing questions promptly or escalating issues to supervisors as needed.
- Promoted positive relationships with community partners by maintaining professional communication at all times during referrals or service coordination efforts.
- Utilized data analysis skills to identify trends or patterns within caseloads, informing strategic decision-making processes for the agency.
Reverse Logistics Specialist
Target
Durham, NC
10.2019 - 05.2023
- Implemented and developed supply chain strategies to optimize efficiency.
- Systemized and facilitated over 17 departments inventory , waste management, and sales processes to regulate profit loss and gains.
- Analyze, and maintained invoices of all incoming and outgoing inventory, billing discrepancies, and supplies.
- Implemented systems and procedures for accurate data collection and reporting.
- Negotiated contracts to secure favorable rates and terms.
- Developed relationships with shareholders, vendors, and department leaders to communicate budgets, strategies, and planogram updates.
- Implemented and developed supply chain strategies to optimize efficiency
Assistant Store Manager
Children's Place Inc.
Durham, NC
02.2019 - 10.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated a staff of 15 people to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Store Manager
Dollar Tree
Durham, NC
05.2018 - 03.2019
- Assisted Store Manager with implementing programs, company policies, and guidelines.
- Balanced safe, created cashier banks, created, validated and deposited deposits daily
- Analyzed inventory management to create shrink plans that decreased loss by 28% and created greater profit gain.
- Directed sales floor activities ensuring excellence in customer service and resolving store level complaints by 62%
- Established sales goals by managing budgets devising sales forecasts consistently maximizing sales and profits by 42%.
- Track performance data for assigned areas to problem solve shrink, and methods to improve profit margin by identifying top sellers and make necessary adjustments to sales floor to drive productivity.
- Rotated merchandise and displays to feature new products and promotions per store planogram.
Education
Associate of Science - Environmental Engineering
Montgomery College
Rockville, MD05-2011
Certification in Bio Technology - Sterile Processing Technology
Durham Technical Community College
Durham, NC05-2002
High School Diploma -
Free State Challenge Academy (formerly Maryland Military Academy)
Aberdeen, MD07-1997
Skills
Call Center, Customer Care, Customer Support, Forklift Operator, Shipping And Receiving, Sales
Training ,and mentoring expertise
Inter-department collaboration
Budgeting and Reporting
Exceptional telephone etiquette
Exceptional interpersonal communication with vendors and other store resources
Administrative support
Account management
Excellent time management skills
Knowledge of HIPPA Laws and procedure's
Timeline
Income Maintenance Caseworker II
The Department of Health and Human Services
12.2023 - Current
Reverse Logistics Specialist
Target
10.2019 - 05.2023
Assistant Store Manager
Children's Place Inc.
02.2019 - 10.2019
Assistant Store Manager
Dollar Tree
05.2018 - 03.2019
Certification in Bio Technology - Sterile Processing Technology
Durham Technical Community College
Associate of Science - Environmental Engineering
Montgomery College
High School Diploma -
Free State Challenge Academy (formerly Maryland Military Academy)