Kalin Ashford
Bunker Hill,WV
Summary
Knowledgeable Optician with significant experience in optical dispensing and lens crafting. Delivered precise eyewear solutions and provided exceptional customer service, enhancing client satisfaction and loyalty. Demonstrated expertise in patient consultations and advanced lens technologies. Clinical operations professional with background in optimizing clinical workflows and driving operational improvements. Recognized for strong leadership, team collaboration, and achieving consistent results. Known for adaptability and proficiency in regulatory compliance and process enhancement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Clinical Operations
Retina Associates
03.2024 - 10.2024
- Directed clinical operations, ensuring compliance with regulatory standards and best practices.
- Implemented process improvements, enhancing patient flow and operational efficiency across departments.
- Led cross-functional teams in developing strategic initiatives to optimize resource allocation and service delivery.
- Established performance metrics and KPIs to monitor clinical outcomes and drive continuous improvement efforts.
- Collaborated with physicians to develop protocols that improve patient care and streamline clinical workflows.
- Mentored staff on operational excellence, fostering a culture of accountability and high-performance standards.
- Mentored junior staff members, contributing to the development of a high-performing, cohesive team focused on achieving departmental goals.
- Coordinated training programs for new hires, ensuring alignment with organizational goals and operational procedures.
- Analyzed operational data to identify trends, making informed decisions to enhance overall clinic performance.
- Promoted a culture of continuous improvement by conducting regular audits and implementing necessary changes to optimize performance.
- Improved staff retention by creating a supportive work environment and providing ongoing training opportunities.
- Optimized scheduling procedures, reducing wait times for patients while maximizing resource utilization within the clinic setting.
- Medication and medical supplies orders.
Optician
Vision 2020
05.2023 - 02.2024
- Assisted patients in selecting appropriate eyewear based on vision needs and lifestyle preferences.
- Educated clients on proper lens care and maintenance to enhance product longevity.
- Conducted comprehensive fittings for glasses, ensuring optimal comfort and alignment.
- Collaborated with optometrists to interpret prescriptions and recommend suitable eyewear solutions.
- Managed inventory levels of frames and lenses, optimizing stock availability for customer needs.
- Trained junior staff on best practices in customer service and optical procedures.
- Implemented process improvements that increased efficiency in patient service workflows.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
General Manager
National Vision, Inc.
11.2021 - 04.2023
- Coordinated schedules and assigned employees' shifts
- Responsible for profit and loss control
- Consistently achieved sales goals
- Processed payroll
- Responsible for upholding required health and safety standards
- Hired and trained employees
- Monitored and ensured staff adhered to all company policies and procedures
- Verify insurances
- Schedule appointments
- Planograms
- Bank deposits
- Eyeglass and contact orders
- Daily opening and closing of store
Optician/Receptionist
Sears Optical
11.2018 - 02.2020
- Open and close office
- Paperwork
- Answer phone calls
- Make appointments
- Check patients In/Out
- Work with insurance companies
- Pay Roll
- Fit and sell glasses/contacts
- Data Entry
- Referrals to other doctors
Optician
MyEyeDr
07.2017 - 11.2018
- Open and close store
- Paper work
- Answer phone calls
- Make appointments
- Patients paperwork if needed referral to different doctor
- Check patients In/Out
- Scanned in electronic files
- Work with insurance companies
- Collected payment ( co-pays and sales )
- Cash deposits
- Made schedules
- Data entry
- Worked towards monthly sales/goals
- Office meetings
- Took hand-off's from the doctors
- Fit and sell glasses (orders )
- Sell contact lenses (orders)
- INR's
- Use vision equipment to check in glasses and read patients glasses
- Check on orders to make sure patients eye glasses or contacts was arriving on time
- Placed remakes if needed
- Coached patients how to use eye glasses if they were first time wearers
- Made sure daily task book was completed for the office
Optician / Manager
US Vision/Jc Penney Optical
07.2015 - 06.2017
- Open and close store
- Interview and hired employees
- Trained, coached, discipline and terminated employees
- Pay roll
- Paperwork/file
- Work on monthly goals and sales
- Remakes if needed
- Pretest patients eyes
- Use vision equipment
- INR's
- Fit and sell glasses (orders)
- Sell contact lenses (orders)
- Check patients In/Out
- Collect patient payment if needed ( co-pays or sale )
- Make appointments
- Answer phone calls
- Work with insurance companies
- Data entry
- Microsoft words
- Crossed trained
- Travel to different stores if needed
Assistant Store Manager
Royal Farms
10.2010 - 07.2015
- Open and closed store
- Daily paperwork/Emails
- Made schedules
- Pay roll
- Balanced safe up $4500.00
- Coin orders/Cash deposits for the store
- Store orders for sales floor, deli and supply's for the store
- Interview and hired employees
- Trained employees
- Discipline and coached employees ( Managed 16 plus employees )
- Terminate employees
- Kept store cleaned and maintained
- Organized store by planogram
- Price changes
- Register
- Deli
Shift Leader
Promenade Grille
01.2008 - 01.2012
- Opened and closed restaurant
- Cash deposits
- Run shift
- Took orders
- Cooked
- Kept restaurant maintained and cleaned
Education
GED -
Harford Community College
Maryland 01-2013
Skills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Repairing glasses
- Optical dispensing
- Insurance billing
- Adjusting eyewear
- Progressive lenses expertise
- Frame selection
- Retail sales
- Product upselling
- Optical equipment operation
- Supply management
Certification
Driver's License
Timeline
Director of Clinical Operations
Retina Associates
03.2024 - 10.2024
Optician
Vision 2020
05.2023 - 02.2024
General Manager
National Vision, Inc.
11.2021 - 04.2023
Optician/Receptionist
Sears Optical
11.2018 - 02.2020
Optician
MyEyeDr
07.2017 - 11.2018
Optician / Manager
US Vision/Jc Penney Optical
07.2015 - 06.2017
Assistant Store Manager
Royal Farms
10.2010 - 07.2015
Shift Leader
Promenade Grille
01.2008 - 01.2012
GED -
Harford Community College