Kalin R. Baker
Customer-focused professional with experience in healthcare support, client communication, administrative coordination, and team leadership in fast-paced environments. Skilled in resolving inquiries, processing high-volume requests, maintaining accurate documentation, and delivering empathetic support across in-person and digital channels. Experienced in handling sensitive information, multitasking under pressure, and working with structured procedures and compliance standards. Strong communicator with the ability to quickly learn new systems, including digital platforms, scheduling tools, and customer service workflows. Seeking a remote customer support or technical support role.
Offering strong organizational skills and keen ability to follow dietary guidelines and food safety protocols. Brings willingness to learn and adapt quickly to new environments, along with understanding of basic food preparation and sanitation. Ready to use and develop organizational skills and attention to detail in Dietary Aide role.
Work History
Dietary Aide / Caregiver
2 Months- Delivered daily resident support in a fast-paced assisted living environment, ensuring comfort, safety, and satisfaction
- Communicated with residents, families, and healthcare staff to resolve concerns and provide updates
- Managed documentation and followed strict facility procedures and compliance requirements
- Supported daily operations including scheduling, meal coordination, and activity planning
- Assisted with housekeeping and logistical tasks requiring strong multitasking and time management
- Recognized for professionalism, reliability, and consistent quality of care
Dietary Aide / Patient Support
5 Months- Assisted patients with meal selections while ensuring compliance with dietary restrictions and physician instructions
- Managed high-volume inbound questions, concerns, and service requests to enhance patient experience
- Followed strict safety, sanitation, and regulatory standards in a clinical environment
- Collaborated with healthcare teams to facilitate timely service delivery and improve patient satisfaction
- Adhered to strict safety, sanitation, and regulatory standards to maintain a safe clinical environment
Key Holder / Shift Lead
2 Years 3 Months- Managed daily operations, enhancing customer service, optimizing scheduling, overseeing inventory, and ensuring accurate cash handling
- Managed daily operations including customer service, scheduling, inventory, and cash handling
- Resolved customer concerns and complaints, strengthening client relationships and fostering customer loyalty
- Oversaw online ordering systems and supported delivery platform, ensuring seamless operations and customer satisfaction
- Managed online ordering systems and delivery platform support
- Supported vendor communication and ensured compliance with business procedures
Education
High School Diploma
Skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Certified Caregiver (Texas)
- CPR & First Aid Certified
- Food Manager Certification
- TABC Certification