Kalina Lor
Sheboygan,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Customer Service
Culver's Restaurant
Hudson, WI
03.2024 - 07.2024
- Greeted patients and provided friendly customer service.
- Provided customer service regarding billing inquiries.
- Greeted clients and provided excellent customer service.
- Provided excellent customer service throughout each shift.
- Provided customer service support when necessary.
- Resolved escalated customer service issues as needed.
- Developed and implemented customer service standards to ensure quality customer service.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Transported trash bags to designated disposal areas.
- Emptied trash cans and replaced liners as needed.
- Polished furniture to remove dust and dirt buildup.
Customer Service
Jonsey's Local Bar & Grill
Hudson, WI
09.2022 - 03.2024
- Provided customer service support when necessary.
- Resolved escalated customer service issues as needed.
- Developed customer service standards and trained personnel in customer service procedures
- Provided customer service support to clients.
- Provided customer service regarding billing inquiries.
- Contributed to a positive customer service experience by providing excellent customer service skills.
- Greeted clients and provided excellent customer service.
Education
High School Diploma -
Hudson High School
Hudson, WI05-2024
Child Development Certificate - Human Development 1&2
Hudson High School
Hudson, WI03-2024
Skills
- Customer service understanding
- Customer Satisfaction
- Food Service
- Full service restaurant background
- Training delivery
Affiliations
- I have volunteered for 8am- 3pm at HAFA (Hmong American Friendship Association). (one day)
- Experienced in child care with family relatives.
Timeline
Customer Service
Culver's Restaurant
03.2024 - 07.2024
Customer Service
Jonsey's Local Bar & Grill
09.2022 - 03.2024
High School Diploma -
Hudson High School
Child Development Certificate - Human Development 1&2
Hudson High School
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