Kalinda Pegues
Austin
Summary
Results-driven team leader with over 8 years in retail operations. Specializes in cash handling, inventory management, and process optimization, contributing to improved efficiency and customer engagement.
Overview
11
11
years of professional experience
Work History
Cashier Lead
Bath and Body
Austin, TX
04.2021 - Current
- Supervised daily cash handling and reconciliation processes to ensure accuracy.
- Trained and mentored new cashiers on customer service protocols and POS systems.
- Implemented process improvements that enhanced checkout efficiency during peak hours.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction.
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Coordinated breaks for cashiers while maintaining sufficient coverage at registers, optimizing workflow without sacrificing customer care.
- Acted as a point of contact between management and cashier team, ensuring smooth communication and quick resolution of issues.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Set up new sales displays each week with fresh merchandise.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Shipping, Receiving, and Handling Team Leader
Sam's Club
Austin, TX
02.2015 - 11.2025
- Led shipping and receiving operations, ensuring timely processing of incoming and outgoing inventory.
- Coordinated team activities to optimize workflow and improve handling efficiency.
- Trained new team members on safety protocols and operational procedures.
- Implemented process improvements that enhanced accuracy in inventory tracking systems.
- Monitored daily shipping schedules, resolving issues to maintain service level agreements.
- Conducted regular audits of inventory to ensure compliance with company standards.
- Conducted regular inventory audits to identify discrepancies, ensuring accurate record-keeping for financial reporting purposes.
- Provided exceptional customer service by addressing inquiries promptly about shipment statuses, delays, or special handling requirements.
- Developed strong relationships with vendors and carriers, fostering better communication and timely deliveries.
- Maintained a safe and organized work environment, reducing workplace accidents and injuries.
- Collaborated with other department leaders to ensure smooth coordination of daily operations.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Compared shipping orders and invoices against contents received to verify accuracy.
Supervisor in Tire and Battery
Sam's Club
Austin, TX
02.2015 - 11.2025
- Supervised team to ensure compliance with operational standards and policies.
- Implemented training programs to enhance staff performance and efficiency.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Conducted regular performance evaluations, providing constructive feedback for employee development.
- Coordinated scheduling to maximize workforce productivity during peak hours.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
High School Diploma -
High School Diploma -
Pasadena High School
Pasadena, CA06-2006
Skills
- End-of-day reporting
- Maintaining cleanliness
- Cash handling expertise
- Cash register maintenance
- Cash drawer balancing
- Merchandise display
- Returns and exchanges
- Security protocol adherence
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking and organization
- Punctual and reliable
- Adaptability and dependability
- Team collaboration
- Team leadership
- Customer engagement
- Flexible schedule
- Merchandise stocking
- Store opening and closing
- Opening and closing procedures
- Inventory management
- Retail merchandising
- Merchandise zoning
- Teamwork
- Teamwork and collaboration
- Honest and dependable
- Reliable and responsible
- Customer assistance
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
Timeline
Cashier Lead
Bath and Body
04.2021 - Current
Shipping, Receiving, and Handling Team Leader
Sam's Club
02.2015 - 11.2025
Supervisor in Tire and Battery
Sam's Club
02.2015 - 11.2025
High School Diploma -
High School Diploma -
Pasadena High School