Kalissa Somers

Work History

CTS Travel Stop

11.2023 - 03.2024

Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

Chickasaw Cultural Center

01.2022 - 03.2023

Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Contributed to property upkeep by proactively identifying and reporting maintenance needs to management
Increased room availability by managing time wisely and completing tasks within designated deadlines
Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly
Collaborated with other housekeeping staff to complete tasks efficiently and effectively
Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests
Maintained a spotless environment for guests through diligent daily housekeeping tasks
Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns

Treasure Valley Hotel

03.2015 - 03.2022

Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Coordinated cross-departmental projects with other supervisors in order to enhance overall hotel operations and guest satisfaction.
Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.