Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Kalista Bancroft

Ovid,Michigan

Summary

Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Tipsy Cow
Elsie, MI
12.2022 - Current
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Assisted in training new servers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Housekeeper

Self-employeed
Ovid, Michigan
05.2022 - 08.2022
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Responded to requests from guests regarding housekeeping needs.
  • Ensured that all health standards were met during cleaning operations.
  • Adhered to daily cleaning schedules and updated as needed based on demand.

Sandwich Artist

SUBWAY®Restaurants
Ovid, Michigan
07.2021 - 05.2022
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Maintained cleanliness of work area throughout shift.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Kept customer and food preparation areas clean and well-organized.
  • Verified that prepared food met quality standards prior to serving it to customers.

Education

Bachelor of Arts - Accounting And Business Management

Alma College
Alma, MI
05-2026

Skills

  • Exceptional Customer Service
  • Strong Work Ethic
  • Positive and Professional
  • POS Operation
  • Order Accuracy
  • Item Promotion

Affiliations

  • Member of Alma College Volleyball team

Accomplishments

  • Captain of Alma College Volleyball team

Certification

  • Certified tax prep volunteer for VITA program

References

References available upon request.

Timeline

Server

Tipsy Cow
12.2022 - Current

Housekeeper

Self-employeed
05.2022 - 08.2022

Sandwich Artist

SUBWAY®Restaurants
07.2021 - 05.2022

Bachelor of Arts - Accounting And Business Management

Alma College
  • Certified tax prep volunteer for VITA program
Kalista Bancroft