Summary
Overview
Work History
Education
Skills
Timeline
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Jason Glass

Spring Hill,KS

Summary

Energetic professional equipped to handle demanding workloads covering regular and special events programming. Works smoothly at all levels to meet creative, technical and operational goals. Excels at promotions and materials management. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Resourceful Maintenance Man known for high productivity and efficient task completion. Specialize in preventive maintenance, troubleshooting electrical issues, and HVAC systems repair. Excel in time management, problem-solving, and adaptability, ensuring smooth facility operations and minimal downtime.

Overview

13
13
years of professional experience

Work History

Backup Trainer

QuikTrip
Kansas City, MO
02.2024 - Current
  • Utilized software relevant to the job function through specialized applications
  • Ensured timely and accurate communication of daily progress to supervisors.
  • Maintained strict confidentiality of all sensitive data entered into the system.
  • Ensured the accuracy of existing information through careful review and correction.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Maintained updated knowledge of industry trends related to data entry operations.
  • Created spreadsheets to track data entries.
  • Operated various office equipment such as scanners, printers. when required.
  • Processed customer orders accurately and in a timely manner.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
  • Assisted with the development of online learning modules for remote learners.
  • Facilitated group discussions between participants to promote active engagement in learning activities.
  • Documented all training activities including attendance records, feedback forms, surveys.

Maintenance Technician

QuikTrip
Kansas City, MO
02.2012 - Current
  • Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
  • Conducted electrical repairs on motors, lighting systems, and other related components.
  • Assisted in the installation of new machinery and equipment.
  • Diagnosed mechanical problems using visual inspections and test instruments.
  • Repaired or replaced faulty wiring, switches, relays, and other electrical components.
  • Maintained accurate records of all maintenance activities performed.
  • Installed new pumps, compressors, boilers and other mechanical systems.
  • Responded promptly to emergency breakdowns at any time during shift hours.
  • Ensured proper functioning of facility's HVAC system by performing regular maintenance checks.
  • Developed preventative maintenance plans for various types of machinery.
  • Trained junior technicians on best practices for machine operation and repair.

Education

High School Diploma -

Wyandotte High School
Kansas City, KS
05-2011

Skills

  • Retail sales customer service
  • Active Listening
  • Microsoft Excel
  • Reading Comprehension
  • Adaptive team player
  • Project management abilities
  • Critical Thinking
  • CRM Software
  • Conflict Resolution
  • Troubleshooting
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Problem-Solving
  • Self-Directed
  • Leadership
  • Analytical and Critical Thinking

Timeline

Backup Trainer

QuikTrip
02.2024 - Current

Maintenance Technician

QuikTrip
02.2012 - Current

High School Diploma -

Wyandotte High School

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Jason Glass