Kaliya Penny

• Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives, and forecasting efforts.

• Provided training to new team members on company processes, systems, and best practices in Internet sales coordination.

• Resolved customer issues promptly, fostering positive relationships, and encouraging repeat business.

• Utilized CRM software to track customer interactions and manage follow-ups effectively.

• Provided exceptional customer service in a fast-paced environment, ensuring positive dining experiences.

• Assisted with training new employees on operational procedures and company standards.

• Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.