KALIYA TAYLOR
Miami
Summary
HIGHLY ORGANIZED AND DETAIL-ORIENTED PROFESSIONAL WITH STRONG EXPERIENCE IN SALES, DATA ENTRY, REPORT GENERATION, ADMINISTRATIVE DUTIES, CUSTOMER SERVICE. SKILLED IN MULTITASKING, PROBLEM-SOLVING, AND MAINTAINING ACCURACY IN FAST-PACED ENVIRONMENTS. KNOWN FOR RELIABILITY, EFFICIENCY, AND A PROFESSIONAL DEMEANOR THAT SUPPORTS SMOOTH OPERATIONS ACROSS DIVERSE INDUSTRIES.
Overview
9
9
years of professional experience
Work History
Admissions Representative
Hollywood Institute Of Beauty Careers
Hollywood, FL
04.2026 - Current
- Provided detailed information on programs, financial aid options, and career outcomes to assist decision-making.
- Attracted and recruited students by communication and appointment booking.
- Facilitated enrollment processes, guiding prospective students through application and registration procedures.
- Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
Healthcare Customer Service Representative
Lincare
05.2024 - 04.2026
- Managed and updated EMR, ensuring accuracy and compliance with healthcare regulations.
- Coordinated communication among clients, service reps, and healthcare providers to facilitate timely service delivery.
- Verified insurance coverage and eligibility for patient services, ensuring accurate processing of claims.
- Supported daily dispatch operations and executed precise data entry to maintain operational efficiency.
Substitute Teacher / Administrative Support
Kelly Services & ESS Staffing
12.2021 - 01.2024
- Managed classroom behavior effectively, fostering a positive learning environment.
- Implemented instructional techniques that improved student participation and motivation.
- Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Lead Customer Service Representative
European Wax Center
02.2018 - 01.2020
- Supervised front desk operations and trained new team members to ensure seamless service delivery.
- Oversaw client scheduling, processed payments, and resolved customer concerns to enhance client satisfaction.
- Delivered exceptional customer service for clients, resulting in positive feedback and repeat business.
- Led team in delivering exceptional customer service, enhancing client satisfaction and loyalty.
- Streamlined report generation process for improved efficiency and faster delivery.
Education
Bachelor of Applied Science - Business Administration & Organizational Management
SANTA FE COLLEGE
GAINESVILLE, FL05-2023
Skills
- CLIENT RELATIONS
- STUDENT RECRUITING
- SALES & MARKETING EXPERIENCE
- ADMINISTRATIVE & CLERICAL SUPPORT
- FRONT DESK & OFFICE OPERATIONS
- CRM SOFTWARE MANAGEMENT
- SCHEDULING & COORDINATION
- DATABASE MANAGEMENT
- ATTENTION TO DETAIL & CONFIDENTIALITY
- HIGHER EDUCATION
Timeline
Admissions Representative
Hollywood Institute Of Beauty Careers
04.2026 - Current
Healthcare Customer Service Representative
Lincare
05.2024 - 04.2026
Substitute Teacher / Administrative Support
Kelly Services & ESS Staffing
12.2021 - 01.2024
Lead Customer Service Representative
European Wax Center
02.2018 - 01.2020
Bachelor of Applied Science - Business Administration & Organizational Management
SANTA FE COLLEGE