Kaliyah Bynum
greenville,NC
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Representative
spectrum
Greenville, NC
08.2020 - 09.2024
- Help troubleshoot service issues and handle billing inquiries for Spectrum customers.
- Identify and resolve customer concerns, ensuring their satisfaction, and exceeding expectations.
- 20-50 calls daily.
Inbound Call Center Representative
Alorica
Rocky Mount, NC
05.2018 - 11.2018
- Inbound/outbound calls
- Transferring cold calls.
- taking 50-100 calls daily
Education
High School Diploma -
Nash Central High School
Rocky Mount06-2016
Skills
- Customer service excellence
- Typing speed
- Call handling
- Payment processing
- Scheduling
- Complaint resolution
- De-escalation
- Quality assurance
- Inbound call answering
Timeline
Customer Representative
spectrum
08.2020 - 09.2024
Inbound Call Center Representative
Alorica
05.2018 - 11.2018
High School Diploma -
Nash Central High School
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