Kaliyah Lousteau
Houston,TX
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
08.2025 - Current
- Monitored premises and enforced security protocols to ensure a safe environment.
- Conducted regular patrols to identify and address potential security threats.
- Responded to alarms and emergencies, coordinating with law enforcement as needed.
- Maintained accurate reports of incidents, ensuring compliance with company policies.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Server
Waffle House
09.2024 - 12.2024
- Greet customers, and maintain a friendly demeanor throughout their experience.
- Accurately take food and beverage orders, correctly using the ordering system.
- Take special note of food allergies or preferences, and be able to communicate that clearly to kitchen staff.
- Understand and communicate what's on the menu, answering questions customers might have, and making recommendations on menu selections to customers if necessary.
- Delivered exceptional customer service in high-volume restaurant environment.
Security/Dispatch
Allied Universal
12.2023 - 03.2024
- Coordinating security patrols.
- Ensuring equipment is in working order.
- Maintaining filing systems to track all files under agency jurisdiction.
- Securing and managing agency records.
- Handling incoming calls concerning crime emergencies and other security assistance requests.
- Monitoring alarms, fire, and camera systems.
- Coordinating communication between security crews and customers.
- Dispatching emergency workers or security officers.
Technician
Amerapex
05.2023 - 12.2023
- Use Hydroblasting and pressure washing to clean plant equipment, operate combo trucks to vacuum debris or flush out pipes, running lances to clean vessels, fin fans, and exchangers. Running cameras down pipes after combo truck use to check pipes for wear/tear and damage.
Security Supervisor
GardaWorld Security
05.2021 - 05.2023
- Recorded required data for incident reports and files.
- Demonstrated public safety dedication by patrolling property events.
- Secured premises and personnel by patrolling property by cart, foot, and security vehicle.
- Developed and implemented preventative measures against accidents, thefts and other risks.
- Directed investigations of accidents, thefts and property loss on premises.
- Worked efficiently in busy settings while maintaining best-in-class standards of excellence for security initiatives.
- Documented security-related situations and submitted in-depth reports to management.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Monitored premises and recorded activity in daily officer reports.
- Addressed problems quickly and reported clear information.
- Completed incident reports to record security or loss prevention incidents.
- Responded to accidents and administered first aid to individuals.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Reported safety hazards for remediation response.
Front End Cashier
Food Town
02.2020 - 02.2021
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Kept register terminal area and store clean and orderly.
- Packed and bagged products according to customer preferences.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Organized register supplies in front end and storage areas.
- Helped with purchases and signed customers up for rewards program.
- Processed sales, returns and exchanges using POS register system.
- Performed cash count-out at end of each shift and addressed all queries from customers.
- Determined customer needs and made recommendations for product selection.
- Assisted with cleaning and organizing front end and returning shopping carts to corral.
- Scanned bar codes, verified accuracy of prices and totaled bills for payment.
Education
GED -
Lone Star College
Houston, TX10-2025
Skills
- Customer Service
- Analysis Skills
- Operational Effectiveness
- Conflict Resolution
- Problem Identification
- Safety Plans
- Rigging
- Strong work ethic
Timeline
Security Officer
Allied Universal Security Services
08.2025 - Current
Server
Waffle House
09.2024 - 12.2024
Security/Dispatch
Allied Universal
12.2023 - 03.2024
Technician
Amerapex
05.2023 - 12.2023
Security Supervisor
GardaWorld Security
05.2021 - 05.2023
Front End Cashier
Food Town
02.2020 - 02.2021
GED -
Lone Star College