Kaliyah Lynady
Philadelphia,PA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
Work History
Server
Reserve; Mirage
05.2023 - Current
- Anticipated guest needs to enhance overall dining and nightlife experience
- Provided exceptional customer service in high-paced environment.
- Managed multiple tables simultaneously while maintaining service quality
- Built positive guest relationships through attentive and friendly service
- Performed opening and closing duties such as setting up and restocking supplies
CEO
KL Essentials, LLC
01.2023 - Current
- Developed product assortment for textured hair addressing a clear accessibility gap on campus.
- Established affordable pricing and distribution model improving student convenience and uptake.
- Implemented outreach partnerships with campus groups driving measurable inclusion outcomes.
- Led launch of campus vending solution at West Chester University increasing product access for students of color.
Sales Consultant
Global Atlantic Financial Group; Vanguard
08.2023 - 06.2024
- Attended client-facing presentations to communicate product features and pricing, improving persuasive selling techniques.
- Translated product benefits into clear value propositions that produced measurable client engagement gains.
- Prepared for securities exams and passed assessments demonstrating competency in product knowledge and compliance.
- Organized study schedules and project tasks to meet deadlines, enhancing time management and reliability.
Server
Texas Roadhouse; Limoncello
06.2019 - 08.2023
- Established a proven track record in delivering exceptional customer service, consistently building strong rapport with a diverse clientele.
- Possess extensive product knowledge, enabling informed and tailored recommendations to guests, contributing to a heightened level of customer satisfaction.
- Coordinated seamlessly with colleagues to optimize teamwork, ensuring smooth and timely service delivery to enhance overall customer experience.
- Known for presenting a high level of energy and enthusiasm while contributing effectively in a team-oriented environment.
Education
Bachelor of Science - Criminal Justice
West Chester University of Pennsylvania
12-2022
Skills
- Customer Service Excellence
- POS system operation
- Time management
- Hospitality service expertise
- Organizational Skills
- Attention to Detail
- Team Collaboration
References
Available upon request
Languages
English, Native
Timeline
Sales Consultant
Global Atlantic Financial Group; Vanguard
08.2023 - 06.2024
Server
Reserve; Mirage
05.2023 - Current
CEO
KL Essentials, LLC
01.2023 - Current
Server
Texas Roadhouse; Limoncello
06.2019 - 08.2023
Bachelor of Science - Criminal Justice
West Chester University of Pennsylvania